Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job Description
- Motivates a team of Technical Support Associates through performance coaching, career planning and setting educational objectives.
- Participates in quality calibration and validation sessions.
- Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes.
- Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.
- Facilitates customer resolution for escalated calls and engage the necessary technical support.
- Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied
- Reports operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans.
- Works with operations manager to ensure operational consistency.
- Builds relationship with the operational and technical department management of our key customers.
- Develops a strong relationship with the sales teams to increase support services agreements sales. This includes negotiating and closing services contracts.
- Delivers and exceeds on all Team performance targets.
- Contributes technical solutions to the IT Knowledge Base
Qualifications
- Must have a good understanding of a "services business" in a technical support environment Demonstrated expertise in Enterprise level applications, servers, OS, hardware (including phone systems, mobile devices, etc.).
- Experience supporting global, high-availability operating environments.
- Demonstrated Leadership abilities and be achievement oriented.
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problem.
- Amenable to work on shifting schedule, holidays and working onsite
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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