What You Will Deliver
- Oversee the day-to-day operation of the center operation
- Allocate manpower resources
- Motivate frontline to improve performance
- Ensure KPI is met with the guidelines and standard
- Identify existing and potential obstacles in CS Team
- Reply to customers’ comments and complaints via email and other online platforms
- Perform professional customer service and create a good experience for our customers
Who You Are
- Holder of Associate’s Degree or above
- Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
- Excellent command of written and spoken Cantonese, Chinese and English
- Proficient in MS Office
- Able to anticipate obstacles and take initiative to solve the problems
- Excellent interpersonal and communication skills
- Mature, proactive and independent
- Experience in leading a team
What We Offer
- Attractive attendance bonus & other incentive bonus
- On-job training
- Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
- A multi-cultural team
- A company provides a casual, flexible, and pet-friendly working environment
- A company promotes learning, continuous improvement, and personal growth
What We Do
GoGoX is a leading on-demand logistics and transportation platform in Asia. We operate in over 340 cities across six countries and regions, including Mainland China, Hong Kong, India, Singapore, South Korea and Vietnam. Our mission is to use technology to power the logistics industry’s transformation by providing simple and efficient customer-focused solutions. Services include platform services (real-time delivery for individuals), enterprise services (custom-made solutions for SMEs & large corporations), as well as value-added services (fuel cards and EV rentals). For any enquiries, please send us an email at [email protected] (Hong Kong) [email protected] (Singapore) [email protected] (South Korea) [email protected] (India) [email protected] (Vietnam)
