Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing:
- Responsible for the daily management of the risk control complaint handling team, including task allocation, performance evaluation, and team building, to improve overall team efficiency and service quality.
- Handle high-complexity user risk control complaints, especially complex cases involving cross-departmental collaboration, and take ultimate decision-making responsibility.
- Continuously optimize the risk control complaint handling process, develop and improve operational standards, reduce the risk of operational errors, and ensure account security.
- Maintain close collaboration with technical teams, customer service teams, legal teams, and other departments to drive rapid resolution of complex issues.
- Regularly organize team work data, analyze key metrics such as complaint types, resolution rates, and response times, and report progress to senior management.
- Ensure the team always prioritizes the security of users and the platform, strictly adhering to the company's risk control policies and legal regulations.
What We Look For In You:
- Bachelor's degree or above, with preference given to majors in computer science, information security, finance, management, or related fields.
- At least 3 years of experience in risk control, customer service, or related fields, including 1 year of team management experience.
- Familiar with risk control systems, account management processes, and permission management mechanisms, with strong data analysis skills.
- Excellent communication and coordination skills, as well as decision-making abilities, capable of making quick judgments in high-pressure environments.
- High level of risk awareness and responsibility, with the ability to prioritize the security of users and the platform.
- Proficiency in English is preferred
Why Join Us?
- Competitive remuneration package
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#LI-ONSITE
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.
In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
