Team Leader (m/f/d)

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A part of global technology organization Tietoevry, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities in a team of thousands of experts located around the globe.  

About the role

As a Team Leader you will play a pivotal role in driving successful outcomes for our client BICS. This position is designed for individuals who excel in negotiation and possess strong leadership capabilities. You will oversee the processes that enable teams to meet customer objectives while ensuring alignment with Infopulse's strategic goals. Your ability to facilitate collaboration between teams and the customer will be crucial in enhancing governance and processes. This role requires effective communication skills and a commitment to fostering a high-performance team environment. Join us to make a significant impact in a dynamic and international corporate setting.

Responsibilities

• Through effective leadership, focus on team performance and manage attrition

• Participate in the interviews to prescreen the candidates

• Conflit managment

• Identify performance gaps, formulate action plans to address the identified gaps, implement and monitor action plans to ensure success, participate in the Performance Evaluation program in close cooperation with the external customer

• Manage escalation procedures and ensure the service level is maintained

• Suggest programs for team or individual development and motivation together with the customer

• Interface with the client and attend client calls when appropriate

• Provide regular and ad hoc analysis, reports, and metrics to key stakeholders

• Align work processes, structure, and systems to meet customer needs

Requirements

• Fluent English

• Corresponding people management experience is vital (you may previously hold the following positions: Project Coordinator, Delivery Manager, Team Leader, Account Manager, Project Manager, HR people partner and other relevant functions)

• 5+ years of experience in the international corporate environment

• Strong communication, interpersonal and leadership skills

A significant advantage would be

• Familiarity with IT or Telco environment

While some benefits may vary by employment status and location, in general, we offer 

• Professional Growth: Clear career path, vertical and horizontal advancement opportunities  

• Regular Salary Raises: Following the curve of your career path and performance 

• Work Where You Want: Choose to work remotely, in-office, or a combination of the two 

• Upskilling: Various trainings, knowledge sharing events, personal learning budget 

• Incentive Programs: Rewards for referring employees, sharing knowledge, and more 

• Additional Insurance: Attractive health and dental insurance packages  

• Extra Days Off: The longer you work with us, the more paid leave you get 

• Transport & Leisure: Partial coverage of transport costs, sports passes, takeaway food 

• Save for the Future: Set a retirement plan or start an investment program  

• Teambuilding: Enjoy team gatherings and communities of interest 

• Giving to Others: Take part in various charity and volunteer activities 

• Mental Wellness: Support with a counseling package if needed

#LI-DNI 

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)