Team Lead - Support

About the Role

Singular is seeking a Team Lead - Product Support for our India unit with exceptional technical, and communication skills to join our growing team. A customer-focused individual who’s responsible for handling customer and partner support, and technical integration activity, with the ability to engage with other teams, in order to achieve the best customer-experience environment.

What you'll do:

• Lead a team of highly skilled technical support engineers focused on Singular’s Customers and Partners.

• Hire, train, mentor, and motivate support engineers to ensure a high level of service quality that our customers deserve.

• Collaborate with Global Support leadership to create and lead support improvement processes across the company.

• Handle complex technical troubleshooting and problem-solving.

• Work closely with Support, Product, and Engineering teams to improve and grow the product offering.

• Serve as an advocate for customers with the product organization.

• Become an expert in mobile and Singular’s product offering.

What you'll need:

• 5 to 7 years of experience working as a professional services consultant, customer support engineer, or product support.

• 1+ years of people management experience, leading distributed technical support teams of 5-10, to meet and exceed operational performance goals.

• Experience in mobile advertising analytics and Ad-Tech domain is a plus

• Experience working with Mobile App development or Support environment.

• Hands­ on experience working with a variety of software products in real-time environments

• Ability to write basic scripts, regular expressions, SQL/PLSQL queries, etc as required for the debugging process.

• Having working experience with Mobile and Web Apps (iOS, Android,SDK etc) is a big plus.

• Knowledge of HTML, HTTP, REST API call protocols, formats and HTTP trace/debugging.

• Understanding and past experience of using REST APIs and debugging requests and responses using Developer tools are preferred. 

• Excellent analytical and problem-solving skills

• To be able to lead a team with solid communication and presentation skills.

• To be able to work closely with the Global Support Team located in different geographies

• Strong skills in data analysis/manipulation

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.