Join Pigment: Transforming Business Planning and Performance with AI
Founded in 2019, Pigment stands out as one of the fastest-growing SaaS companies globally, redefining business planning and performance with our AI-powered platform. We empower organizations across diverse industries, including Consumer Packaged Goods, Retail, and Technology, to seamlessly integrate data, people, and processes, enabling them to plan and adapt rapidly.
With a vibrant team of over 500 professionals across North America and Europe, and offices in New York, Toronto, London, Paris, and the Bay Area, Pigment has successfully secured nearly $400 million in funding from leading global venture capitalists. Our recognition as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software underscores our commitment to excellence, as we proudly partner with industry leaders like Unilever, Vinci, Kayak, Siemens, and Coca-Cola.
At Pigment, we champion smart risks, celebrate bold ideas, and challenge the status quo—all as a united team. Every team member has the opportunity to make a significant impact and tackle ambitious challenges. Together, we pursue excellence with a collaborative spirit, continuously raising the bar to ensure strong performance and a proactive approach while fostering an environment of humility.
If you are passionate about innovation and wish to collaborate with some of the brightest minds in the industry, we would love to hear from you!
The Success Advisory team provides expertise across the Customer Success organization through:
Paid offerings: We design, own, sell, and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.
Strategic interventions: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.
Our mission is to deliver high-impact expertise engagements that drives adoption and long-term customer success.
What you'll do
- You will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.
- You will lead a team of experts delivering high-impact technical and change management guidance through both PSPs and strategic interventions.
- Regional Leadership: Define and execute the EMEA strategy for Success Advisory, ensuring alignment with company goals and customer needs.
- Scale and enhance the Success Advisory function in EMEA, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.
- Build and lead a high-performing team specializing in Pigment Success Plans.
- Pigment Success Plans: Oversee the design and delivery of Pigment Success Plans in EMEAEnhance our offering based on client feedback, best practices and collaboration with other teams.
- Ensure high-quality, personalized or scaled experiences depending on the segment.
- Operational Excellence: Establish operational frameworks for efficient Pigment Success Plans delivery.
- Track KPIs and use analytics to optimize service offerings. Ensure thorough documentation of advisory engagements.
- Cross-Functional Collaboration: Partner with Product, R&D, Professional Services and Customer Success teams, providing EMEA-specific feedback. Collaborate with GTM teams to identify upsell opportunities. Represent the EMEA customer voice to influence the product roadmap.
- Team Development: Recruit, mentor, and develop a diverse team of experts. Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success...
Who you are
- 8+ years in customer-facing roles, with experience in Enterprise SaaS products.
- 2+ years experience building and leading a team
- Experience building and leading a teamStrategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environmentStrong operational and technical skills (EPM, Solution Architecture, SQL, API).
- Exceptional communication skills and the ability to collaborate cross-functionally.
- Data-driven approach to strategy and optimization.
- Fluent in English and French. Additional European languages are a plus.
- Visionary leader who aligns technical solutions with business outcomes.
- Demonstrated ability to design and scale innovative success programs that deliver measurable business impact.
- Deep understanding of customer success, technical advisory, and enterprise clients needs.
- Collaborative and inspiring team leader.
What we offer
- Competitive package
- Equity
- Healthcare
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions.
- Hybrid remote policy
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.
To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.
And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.
As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.
Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:
✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.
✅ Reporting should be accurate, quick, and insightful.
✅ Planning should be simple, smooth, and delightful.
✅ Less time should be spent on data crunching, more time on bringing insights to the business.
✅ Collaboration should be at the heart of any planning process, so your organization works as one.
Book your demo today ? https://www.gopigment.com/contact
We’re hiring! Check out our offers: https://jobs.lever.co/pigment
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