Team Lead People Accommodations and Leave Support

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
The Team Lead role provides day to day leadership, guidance, and expertise to a group of coordinators and specialists on the People Accommodation and Leave Support (PALs) team. Responsible for the management of the Leave of Absence (LOA) and/or Accommodation processes. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a LOAs or Accommodations. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall Leave of Absence and/or Accommodations customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives. This role focuses on either LOA or Accommodations and is pivotal in maintaining high service standards, compliance and a supportive employee experience. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
How You'll Do It

• Coaches and supervises a team. Ensures work is completed within processing deadlines. Provides statistical and performance feedback. Administers performance reviews for team members. Handles escalated cases within the organization and Human Resources.
• Handles employee and management questions. Serve as a primary point of escalation for complex leave and/or Accommodation cases, providing expertise on policies, exceptions, and accommodation integration when necessary. Interprets and administers contracts. Resolves work related issues. Provides group and individual coaching and training with managers and employees.
• Keep up to date on leave & accommodation related laws like FMLA, ADA, and state specific regulations.
• Ensures data quality is maintained through processes and audits. Evaluates processes and procedures. Provides recommendations to improve operations, efficiency, and services to internal customers.
• Partners with vendors and Human Resources teams to improve operations. Drives informed decision making through the use of data. Identifies trends, determine root causes of issues, and develop effective solutions.

Qualifications You'll Need
The Basics

• H.S. Diploma or GED
• 6+ years HR Shared Services, HR Operations, Customer Service or Consulting
• 2+ years experience with Leave of Absence or Accommodations

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Bachelors Business Administration and Management, Human Resources or related
• 1+ years People Management

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Mar-08-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance ( LA County Fair Chance ).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.