Regional Strategy and Operations Lead

• Market Strategy & Planning: Develop and implement strategies that drive growth and market share in Miami. Utilize market insights to identify opportunities and adjust tactics to remain competitive.
• Driver & Rider Engagement: Develop and execute initiatives to enhance driver engagement, satisfaction, and retention. Prioritize the needs and safety of riders and drivers through innovative programs and operational support.
• Operational Excellence: Manage and optimize the day-to-day operations of Blacklane in Miami, ensuring our service meets and exceeds user expectations. Proactively resolve operational issues and implement new processes for continuous improvement.
• Team Leadership: Build and lead a high-performing team, fostering a culture of innovation, collaboration, and data-driven decision-making. Coach, mentor, and develop the operations team to achieve their full potential.
• Data Analytics & Optimization: Use data to understand key operational metrics, optimize processes, and drive strategic decisions. Leverage quantitative analysis to evaluate performance, identify trends, and enhance operational outcomes.
• Cross-Functional Collaboration: Partner with Product, Marketing, Finance, and Policy teams to drive city-wide initiatives and campaigns. Align cross-functional efforts with Blacklane's overall business objectives.
• Regulatory & Compliance Management: Work closely with local regulatory authorities and ensure compliance with city-specific transportation regulations.

 ABOUT YOU:

• Bachelor's degree in a relevant field (e.g., Operations Management, Business Administration, etc.), and 6+ years of experience in fast-paced operations strategy, business management, or management consulting, preferably in the mobility space 
• Based in Miami, with a willingness to co-work 2x per week
• Bilingual in Spanish (required)
• Analytical Skills: High proficiency in data analysis, with a strong ability to interpret and act on data insights, and experience with data visualization tools (e.g. Tableau) and SQL (preferred) 
• Adaptability: Ability to thrive in a rapidly changing environment and handle ambiguity with a positive attitude. Strong organizational skills and ability to manage competing priorities effectively.
• Leadership Skills: Proven ability to lead teams and drive organizational change. Strong decision-making capabilities with a track record of motivating and inspiring teams to achieve ambitious goals.
• Collaboration & Communication: Exceptional communication and interpersonal skills. Proven ability to build strong working relationships with diverse stakeholders and partners.
• Strong project management skills and attention to detail.

Your First-Year Roadmap

Here’s what your journey at Blacklane could look like:

• 3 months:
  Immerse yourself in the business and role → Onboarding, meet key stakeholders, start to contribute.
• 6 months:
  Build confidence in your role → fully own core tasks and drive measurable impact on team and company goals. Take ownership of projects, collaborate cross-functionally on initiatives that leave a noticeable mark.
• 12 months:
  Scale your contributions and your expertise or leadership potential

The Blacklane Hiring Process → Expected duration: 6 weeks

1. Application Review:
  Your CV and documents are being reviewed by our respective Talent Acquisition  + Hiring Manager.

2. Talent Acquisition Interview:
    A quick introductory chat to ensure the role excites you and matches your interests and skills.

3. Second Round:
   Case Study/Technical Interviews/Peers Interview/Stakeholder Interview
   A deeper dive into your experience and the specific aspects of the role, emphasizing alignment with Blacklane’s goals and vision.

4.Third Round:
  Executive Interview and if applicable Reference Check.

5. Offer Call: Celebrating YOU in joining the Blacklane crew.

About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.Our Company Culture

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
• The way to your heart goes  through your stomach? → If so, we’ve got something special for you: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
• Your Health, No Compromise → with Nilo Health & WHOOP
  We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet to support your fitness—available for you to use as you choose.
• Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
• Share your ideas with Blacklane’s C-Level - Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.

We place great value on equal opportunities. Therefore, we welcome everyone to apply.

Still not convinced?

→ Watch us on Amazon Prime

→ Listen to Jens in Startup insider episode #1643

→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture