In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
In your role a Team Lead, Implementation Consulting (NA), you will contribute to our vision of Customer Success:
- We come as One Team to inspire and empower customers to unleash the value of their communications, ultimately maximizing their ROI.
- We cultivate an inclusive environment, ensuring everyone's voice is heard and respected. We actively seek feedback and we challenge each other to continuously improve our processes and ourselves.
- We will contribute to the pursuit of a new communications category creation, by amplifying the value customers have realized.
- We will keep achieving outstanding results in GRR, CSAT and market leading NRR globally, all while streamlining our operations for greater efficiency.
The role will report directly to the Senior Manager, Consulting (NA). We expect you to:
- Take ownership of our Customer Success Metrics as a whole, beyond your role.
- Be pro-active in communicating with partners, customers and peers.
- Bring in a positive attitude, as well as constructive feedback towards change.
- Respect and live our values:
- We truly care
- When you grow, we all grow
- We take ownership
You will be leading a team of Implementation Consultants. As Team Lead in this Organization, we expect you to:
- Lead by example, show a positive attitude, and be a driver of change.
- Grow your team and yourself by pushing boundaries.
- Take ownership
Important: This is a hybrid role. Core in-office days in our Minneapolis-Saint Paul co-working space are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 1-2 day(s) per week during core days. As our Minneapolis-Saint Paul location continues to grow, in office attendance will increase to a minimum of twice weekly during core office days.
What you’ll be doing
- Lead and develop the Implementation Consulting team in the NA region, providing strategic guidance and expert support to ensure successful client onboarding experiences that align with business goals and customer outcomes.
- Drive the execution of the global onboarding strategy with a consulting mindset, continuously identifying opportunities to enhance both the customer and internal team experience through effective communication and process improvement.
- Lead the completion of initiatives and OKRs for global Staffbase Consulting (SBC), ensuring that customer needs and industry-specific outcomes are prioritized.
- Collaborate closely with CSM, Sales, and Internal Communications departmental leads to establish team goals, ensuring that the client journey—from pre-sales to onboarding—delivers maximum value through integrated, cross-functional efforts.
- Oversee the management and delivery of complex onboarding projects for new clients, ensuring that regional and global cross-functional teams, including Customer Success, Technical Consulting, and Customer Support, are aligned to meet internal communication and customer expectations.
- Partner with sales leadership to support pre-sales engagements, offering expert insights on communication needs and ensuring a seamless transition from Sales to Implementation Consulting with a focus on optimizing customer outcomes.
- Identify and address knowledge gaps within the team and across functions, particularly related to internal communication best practices, ensuring consistent onboarding excellence.
- Oversee all implementation projects managed by the NA team, handling escalations and ensuring that project outcomes meet both client and internal communication objectives.
- Provide regular reports on team performance, consulting project metrics, and KPIs using internal tools, ensuring transparency and strategic alignment with customer success and communication goals.
- Conduct growth talks, manage hiring processes, and oversee performance management to build a consulting-focused team that understands both technical onboarding and customer communication strategies.
- Collaborate closely with our Senior Manager, Consulting (NA), to ensure effective people leadership, consulting expertise, and team development.
What you need to be successful
- Strong leadership experience with the ability to mentor and develop teams through a consulting approach that emphasizes internal communications and customer-focused strategies.
- Proven track record in collaborating with cross-functional teams and stakeholders, particularly in environments focused on internal communications, to drive successful project outcomes.
- Familiarity with consulting and communication best practices, using internal reporting tools to track and enhance project and team performance.
- Results-driven with a consultative mindset, continuously challenging the status quo to deliver optimal client success and communication outcomes.
- Adaptability in fast-paced, dynamic environments, leveraging consulting skills to guide teams and clients through change management and communication challenges.
- An innovative mindset with a passion for continuous learning, particularly in the areas of internal communication and customer success, staying current with industry trends and best practices.
- Demonstrated ability to prioritize, delegate, and manage complex projects with a focus on customer outcomes and internal communications strategy.
- Strong communication and interpersonal skills, with a proven ability to build relationships and facilitate effective collaboration in consulting and internal communication contexts.
What you'll get
- Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
- Growth Budget - all employees get a yearly budget for external training of $1200.
- Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August.
- Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
- Team Building - Regular team and office events including the yearly Staffbase Camp
- Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
- Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.
What We Do
Company communicators want a single place where they can reach and engage all employees across every channel. Employees want a simple and user friendly way to connect with their company no matter if they are desk, frontline, remote or distributed workers. We connect companies with their employees through a branded app, desktop browser, email, or chat, with the goal of establishing community and shared purpose at work.
Why Work With Us
We are quickly taking over the Internal Communications industries and have been named the 2021 Global Employee App Choice by ClearBox Consulting. We have a very collaborative international culture that loves to grow together as much as we love to win together! Join our team during these exciting times of a recent merger and our series D!
