Team Lead, Held AR

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

The Team Lead, Held AR will play a critical role in overseeing and managing the resolution of held accounts receivable (AR) to ensure timely payments and accurate billing. This position will serve as a key resource for the AR team, providing guidance, troubleshooting issues, and implementing process improvements. The Team Lead will also collaborate with internal departments to streamline workflows and enhance efficiency in revenue cycle operations. 

What You Will Do: 

• Oversee and manage the held AR process, ensuring timely resolution of outstanding claims. 
• Provide leadership and support to AR team members, acting as a subject matter expert. 
• Track and report on AR trends, developing strategies to reduce held accounts. 
• Ensure compliance with payer guidelines, regulatory requirements, and company policies. 
• Collaborate with billing, collections, and payer relations teams to address claim issues. 
• Maintain thorough documentation of AR activities, including reporting and tracking of billing adjustments or corrections. 
• Train and mentor AR team members to enhance performance and process understanding. 
• Perform additional job duties as assigned. 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• High School Diploma required; Associate’s or Bachelor’s degree preferred. 
• At least 3 years of experience in the healthcare industry in a billing, accounts receivable, or revenue cycle role. 
• Prior experience in durable medical equipment (DME) billing preferred. 
• Proficiency in MS Office applications (Excel, Word, Outlook) and ability to learn department-specific software. 
• Strong leadership, organizational, and problem-solving skills. 
• Excellent verbal and written communication skills. 
• High attention to detail and accuracy in data analysis and reporting.

What Sets You Apart:  

• Analytical Skills: Ability to synthesize complex data, research trends, and implement effective solutions. 
• Problem-Solving: Proactively identifies and resolves issues in a timely manner. 
• Customer Service: Manages internal and external relationships effectively, responding to inquiries and issues promptly. 
• Communication: Speaks clearly and persuasively, actively listens, and provides thoughtful responses. 
• Quality Focus: Strives for accuracy and continuous improvement in all aspects of the role.  

What Sets Us Apart:

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.