Team Lead of Customer Support

Hi there! We’re CyberCare, a member of the Tesonet Accelerator. Our team of 400+ professionals shapes how global technology companies provide customer care.

We make techworld easy! Our expert customer support teams work hand-in-hand with smart, AI-powered automation solutions—such as chatbots and ticketbots, which are developed in-house by CyberCare AI Labs—to deliver smooth and stress-free customer experiences.

Resolving 11+ million cases annually across 170+ countries, we’re proud to provide world-class customer service to top tech companies such as NordVPN, Surfshark and more.

What You Will Do

• Leading, coaching, training, and motivating your team;
• Oversee day-to-day operations;
• Ensure team objectives are successfully achieved;
• Review, monitor progress, and provide feedback regarding employee performance;
• Conduct monthly one-on-one meetings.

What We Expect

• Experience in leading a team;
• Expertise in supporting customers and building a flawless customer experience;
• Leading by example;
• Great communication, leadership & change management capabilities;
• Proactivity & doer's mindset;
• Flexibility to work between 9:00 AM and 8:00 PM most of the time and being flexible to come earlier or later when needed (e.g. spending the whole shift with the team from time to time);
• Fluency in Lithuanian and English;
• To be located in Vilnius.

What we offer

• Confident First Steps. We’ll guide you through onboarding, mentorship programs, and expert support every step of the way.
• Professional Development. Take control of your growth with access to an internal library, 20 hours/month for IT studies at Turing College, online guest speakers, soft and hard skill training, and Udemy access.
• Career Opportunities. Each year, around 30% of our team members advance their careers within CyberCare and other Tesonet Accelerator companies like NordSecurity, Surfshark, Mediatech, and Oxylabs, taking on new roles in product development, data analytics, marketing, sales, and more.
• Well-being Benefits. Prioritize your health with in-house physical trainers, 24/7 access to a free gym, private health insurance (for physical and mental health), or a wallet topped up with funds after 6 months.
• Office Perks and Comfort. Enjoy hybrid work (after trial), an office with a music studio, chill zones, table tennis, PS5, sleeping room, snack-ready kitchen, bun breakfasts every Friday, public transportation discounts, and the flexibility to travel the world while working.
• Technologies. Work with the latest tech, software, and gadgets, plus Nord Security products to secure your personal devices.
• Company Events. Join regular internal events, quarterly team buildings, OKRs events, workshops, and workation trips.
• Time Off and Extra Goodies. Take extra time off for rest, anniversaries, or life’s special moments. Enjoy gifts for new parents, weddings, graduations, and birthdays, along with family/partnership policies, partner discounts, and referral bonuses.
• Gross Salary. 1818 - 2479 EUR/month and additional bonuses up to 495 EUR/month (gross) after 1 month (depending on team results)