About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
About the Job
As a Team Lead for Account Management, you will be responsible for leading a team of Account Managers while fostering strong, forward-looking relationships with Unlimit’s merchants. In this role, you’ll ensure the team works in partnership with merchants to facilitate growth, while also driving performance improvements and ensuring high-quality service delivery. You’ll be a strategic thinker who motivates your team to push boundaries, create innovative solutions, and maintain a customer-first approach. You will report directly to Unlimit’s Head of Business Growth and be based in our Cyprus Office.
What You’ll Do:
- Lead and Build Relationships: Manage and mentor the Account Management team, ensuring collaborative relationships within both Unlimit and Merchant teams to meet merchant needs and drive growth.
- Challenge and Improve: Work with the Global Account Management Team to continuously evolve processes, enhancing both the speed and quality of the merchant experience.
- Drive Commercial Growth: Oversee account optimization and conversion growth opportunities, acting as a subject matter expert while leading your team to ensure merchants achieve their goals.
- Be the Face of Unlimit: As a leader, you will guide your team in representing Unlimit and bringing forward their unique styles to ensure they become trusted partners to merchants.
- Manage Internal and External Priorities: Take ownership of both team and individual performance, aligning priorities, meeting deadlines, and delivering on challenging timelines.
- Advocate for the Merchant: Ensure that merchant needs and feedback are voiced internally, championing merchant interests across departments.
- Foster a Positive Culture: Lead by example in driving a positive and fun workplace culture, making sure your team is engaged and motivated to deliver the best results.
Who You Are:
- Fun: Bring your unique sense of fun and leadership style to create a positive, energetic environment for your team and your merchants.
- Driven: As a leader, you are a self-starter who thrives in challenging situations, guiding your team through complex problems and ensuring growth.
- Passionate: Lead your team with passion, guiding them to navigate difficult decisions while focusing on long-term success.
- Commercial Acumen: Utilize strong business judgment to help the team solve complex dilemmas, always focusing on driving mutual growth for both Unlimit and its merchants.
- Simplicity: Teach your team how to communicate complex ideas clearly and guide merchants to make informed decisions that benefit their business.
- Data Savvy: Ensure your team uses data effectively to identify opportunities, and more importantly, to craft the story that drives meaningful action and results.
- Planning & Execution: Prioritize and execute on key tasks, balancing the evolving needs of the business while managing multiple team and merchant priorities.
What We Offer:
- Attractive remuneration package (base salary + commission)
- 21 business days of paid annual leave + public holidays
- A modern office workplace on the seafront with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment, growing opportunities, and many more
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed.
Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more.
That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints.
Unlimit - Borderless Payments
