Dynata’s Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.
****This role is based in Cebu, but will work EMEA hours. 3PM-11PM Phils time
Key Responsibilities:
Leadership
-
Train and develop Account Manhgers to improve their efficiency and expertise in quote preparation
-
Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
-
Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
-
Actively track and communicate key performance indicators (KPIs)
Workload & Escalation Management
-
Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively
-
Directly support team members on quotes that require additional assistance due to complexity
-
Manage people scheduling to ensure optimal team coverage
Ad-hoc & Cross-Functional Support
-
Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics
-
Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
-
Provide support on ad-hoc issues as they arise, ensuring smooth team operations
-
Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.
Qualifications:
-
Experience in a sales support, operations, or team leadership role.
-
Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
-
Excellent communication and leadership abilities, with a focus on team development.
-
Experience in process management, KPI tracking, and continuous improvement initiatives.
-
Proficiency in CRM, sales tools, and workflow management systems is preferred.
Top Skills
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
