We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Brand Ambassador (BA) represents Tapestry's brands within a Department Store to drive sales and service. The BA reports to the Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution focused and ensure Tapestry values and business priorities are demonstrated on the shopfloor, ensuring customers have a seamless experience, however and whenever they choose to shop.
The BA will be based within John Lewis Cambridge and partners with Tapestry teams, host store management, personal shopping, in-store marketing and wider shop floor teams to drive the customer experience, omnichannel approaches and seek new initiatives for further brand development.
Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.
Duties and Responsibilities:
Sales & Customer Service
- Build and cultivate strong relationships with clients to drive brand awareness and increase customer retention. Create ideas and action plans for clientelling and event hosting
- Implement and communicate business initiatives and act as a liaison between department store management teams and SRBA
- Track and analyse store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA where necessary. Track trade regularly to ensure it is in line with company expectations
- Monitor in-store activity and present ideas to SRBA to identify new brand opportunities (e.g. activations, events etc)
Operations & Visual Merchandising
- Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained
- Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively and efficiently
- Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage
- Implement and maintain visual directives in line with the brands visual merchandising guidelines
The Brand Ambassador will possess:
- Minimum of 2 years retail experience
- Understanding of working within a department store
- Excellent communication, leadership, organisational and analytical skills
- Strong knowledge of industry trends
- Self-motivated and the ability to strategize to help develop their business
- A strong and passionate team player with the ability to collaborate well with others
- Flexible to work hours deemed by the store and CEX, including nights, weekends & bank holidays
What Tapestry can offer you:
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
- Multi brand discount up to 50% off - Coach, Kate Spade, Stuart Weitzman
- Health cash plan
- Eyecare vouchers
- Employee Assistance Program
- Life Assurance
- Employer Pension Contribution
- Mortgage Advisor
- Gym discount
Our Competencies for All Employees
- Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach, Kate Spade New York and Stuart Weitzman. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Employees engage in a combination of remote and on-site work.
