Talent & Community Specialist

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

The Talent & Community Specialist is part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects as needed by their team. They are also responsible for timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.

- Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.

- Assist functional team in managing central talent database, updating trackers, and uploading data according to account-specific guidelines.

- Support the Talent Community team and Quality team with specific guidelines.

- Process, organize and maintain all paperwork.

- Master all documented processes and requirements, so that they can support and educate the community.

- Helps file tickets to the appropriate group in Zendesk and ensures tickets are picked up by the correct team member in a timely manner.

Community Functional Areas

Community Experience

- Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.

- Own employer-level branding, with a focus on Social Media and other online messaging platforms.

- Host great in-person events to engage our supply base face-to-face.

Talent Acquisition.

- Recruit new talent into Welocalize’s Talent Community.

- Offer an engaging prehire experience.

- Constantly researching and improving our recruitment channels.

Partner Success

- Offer premium customer service to our VIP suppliers.

- Ensure there is a consistent loop-back cycle that enables Welocalize and our suppliers to have full transparency into results and sentiment.

- Build regional supply strategies.

Talent Transformation

- Understand what talent levels are available on the market.

- Build modules to address gaps between market available talent and current customer needs.

- Measure the success of modules and constantly improve processes.

Experience

At least one year of relevant experience in recruitment.

- Experience in a fast-paced, client-centric environment, ability to adapt to business needs.

- Ability to stay organized and informed in a fast-paced environment.

- Good communication skills, attention to detail, and being self-driven to meet tight deadlines are essential.

- An objective, problem-solving mindset, mental flexibility, and a “can-do” attitude, having a solution-oriented approach to every challenge.

- Taking the initiative to proactively assess and mitigate risks.

- Enjoys working in a team and derives energy from being within a team, contributing to the team's success.

- Team player with the ability to problem-solve and show initiative.

- Fluency in written and verbal English.

- Strong computer literacy, MS Office, e-mail, internet.

- Proven ability to learn new processes and tools.

- Positive and energetic thrives in all kinds of social situations regardless of culture.

- Knowledge of the localization industry is desired but not mandatory.

Key Competencies

- Excellent Customer Service skills.

- Naturally inclined towards Quality in all areas of responsibility.

- Persuasive Communicator with a focus on transparency and building relationships.

- Problem solver with a drive for Continuous Process Improvement.

- Bachelor's degree (BA) from a college or university in the related field, or equivalent combination of education and experience.