Curious about what it’s like to work at the world’s leading content discovery platform as a level 2 Support Engineer? We’re glad you asked!
What is the key purpose of a T2 Technical Support Engineer?
As a T2 Support Engineer at Taboola, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola’s SaaS products. If you're passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you!
What skills and qualifications do I need?
For this role, it is essential that you have:
- Advanced SQL skills with the ability to write complex queries for data extraction and troubleshooting.
- Experience with APIs and RESTful services for integration and troubleshooting.
- Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana.
- Strong problem-solving skills to quickly diagnose and resolve complex issues.
- Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally.
It would be great if you also have:
- A background in Digital Advertising (DB360, Google Analytics, GTM, etc.).
- Experience in a multinational organization, collaborating with diverse teams.
What will I be doing on a day-to-day basis?
As a Tier 2 Support Engineer, you will:
- Troubleshoot complex issues related to digital advertising metrics, using system logs and data analysis tools.
- Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels.
- Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges.
- Engage with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfaction.
- Generate detailed reports and insights, offering data-driven solutions to enhance customer experience.
- Provide ongoing support and drive continuous improvement across teams and processes.
Why join us?
If you ask our employees what they love about working at Taboola, they’ll tell you that it’s a great place to grow professionally, solve meaningful problems, and work with talented colleagues from around the globe.
We work with some of the biggest names in the digital advertising industry, including major publishers and media agencies.
Benefits:
- Competitive health and medical coverage.
- Opportunities for career development and growth.
- Work with cutting-edge SaaS tools and technologies.
Sounds good, how do I apply?
It’s easy! Submit your CV by clicking the “Apply” button below.
Taboola is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees, where everyone can thrive and contribute to our collective success.
Top Skills
What the Team is Saying
What We Do
Taboola powers recommendations for the open web, helping people discover things they may like.
The company’s platform, powered by artificial intelligence, is used by digital properties, including websites, devices, and mobile apps, to drive monetization and user engagement. Taboola has long-term partnerships with some of the top digital properties in the world, including Yahoo, CNBC, BBC, NBC News, Business Insider, The Independent, and El Mundo.
Around 18,000 advertisers use Taboola to reach nearly 600 million daily active users in a brand-safe environment. Taboola is a leader in powering e-commerce recommendations, driving more than 1 million monthly transactions, with leading brands including Walmart, Macy’s, Skechers, and eBay among key customers.
Learn more at www.taboola.com and follow @taboola on X.
Why Work With Us
Taboola is the best of both worlds: We're an established public company but operate like a startup! Our DTLA office is a tech-hub and sales office. You'll be surrounded by passionate and like-minded Engineers and Data Scientists working on large scale projects and Big Data, as well as Media sales professionals of all levels.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers team members flexibility, we offer the ability to work remotely two days a week, a flexible time off policy (no need to accrue days off and no cap on how many vacation days you can take) & a very generous paid family leave policy!
