Systems Integrations Analyst

Role and Purpose

This position will report to the Head of Product.  It will be home office based and may require up to 10% travel (primarily for InterPayments events).

You convert our customers’ goals into reality. Enterprise companies seek a solution to their processing fee pain points.  Introducing ways to reduce fees impacts many parts of a customer’s organization, from sales and finance to IT and legal.  You solve their problems by working with many stakeholders to create both technical and non-technical programs.  You put yourselves into the customer’s shoes to determine what best addresses their needs.  You simultaneously advise on best practices while ensuring the solution fits the customer’s unique constraints.  When there are roadblocks, you find creative ways around them.  You empower with information and plans that make their jobs easier. 

You want to make an impact.  You are motivated by our mission. You enjoy the fact that helping large, enterprise customers and partners requires wearing multiple hats.  You provide input into improving our solutions architecting processes and our products.  This is a high impact role requiring close collaboration across Sales, Product, Engineering, and Customer Success.  You want to make an impact. As the first partner marketing hire, you want to build partner marketing from the ground up. You are motivated by the large mission we have. You enjoy the fact that educating our partners and the market on the needs of large enterprise customers requires wearing multiple hats. You provide input into the branding, messaging, and product strategies that resonate with the needs of partners and their customers. This is a high-impact role requiring close collaboration across Marketing, Sales, and Product.

You value building trust and long-lasting relationships.  You enjoy being a consultant to customers.  You are deeply motivated by creating mutual success.  You find satisfaction turning a customer's uncertainty or anxiety into relief.  You relish the challenge of not knowing an answer but working to find one.  You are a trustworthy and dependable advocate.  People know they can rely upon you.

You’ll make our company better.  You’ll contribute to creating a world-class sales and product team.  You’ll have key input into how we engage with our customers.  You’ll uncover insights about how we should interact with customers and how our products can improve.  You’ll be part of a collaborative team that’s most interested in building great new things that solve merchant and partner problems.

How you’ll make an impact

• Supporting Implementations: Assist integrators during their development process, answering in-depth API and payments-related questions and guiding them toward successful implementations.
• Certifying Solutions: Own the certification process, ensuring that all integrated solutions meet technical, compliance, and performance standards before going live.
• Aligning QA on Product Use Cases: Work closely with the QA team to ensure that product testing accounts for real-world use cases and integration scenarios.
• Becoming a Payments & API SME: Gain deep expertise in InterPayments’ solutions, APIs, and the broader payments landscape to provide informed guidance to partners.
• Enhancing Developer Experience: Gather feedback from integrators to help improve documentation, SDKs, and support materials.
• Cross-Functional Collaboration: Partner with Product, Engineering, Tech Support, and Implementations to drive better integration experiences and product enhancements.

Requirements

• 2+ years of experience in systems integration, technical support, or a similar role in the payments industry (e.g., at a payment processor, gateway, acquiring bank, or fintech SaaS company).Ability to bridge technical and non-technical customer goals in a practical manner, including outlining recommendations and costs/benefits.
• Strong understanding of credit card payment processing and industry standards (e.g., card networks, tokenization, PCI compliance).
• Expertise in APIs and integrations, including RESTful APIs, authentication methods, and troubleshooting common integration challenges.
• Strong problem-solving skills, with a proactive approach to identifying and resolving integration issues.
• Experience working cross-functionally with QA, Product, Engineering, and Support
• Highly organized and detail-oriented, capable of managing multiple integration projects simultaneously.
• Clear and decisive written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Self-starter, independent driver who can execute with minimal supervision, balance multiple activities simultaneously, and achieve deadlines
• Responsible & accountable. If you say you will do it, you do it
• Attention to detail and deep curiosity

Nice to Have’s

• Previous start-up experience
• Experience with Postman, API testing tools, and monitoring systems.
• Exposure to programming languages (e.g., Python, JavaScript) for debugging integrations.
• Prior experience in certifying or quality-checking integrated solutions in payments or SaaS industries.

Who you are

You strive to uncover complex problems and find great personal and professional fulfillment in solving them.  You can put yourself into the mindset of a customer to uncover problems before an actual customer does.  In addition, you are: 

• Team-oriented: You believe shared success and individual advancement go hand-in-hand.  We share your values.  You thrive in an inclusive, collaborative environment and hold yourself and your teammates accountable    You step up and step in when your team needs you.   

• Impact-driven: You find deep meaning and satisfaction in making an impact.  You are self-aware about what motivates you and what instills passion.  You take pride in being trusted to deliver results for your team.  You embrace a growth-mindset.  You reframe setbacks as gifted opportunities to improve.  In short, you’re a polite, ethical hustler. 

• Structured decision maker: you believe progress is rooted in a focused effort.  To know how to focus, you work hard to understand the root cause and listen to different points of view.  You prefer investigating to being right.  You first identify the core drivers of a problem and work backwards to simplify the solution.  You constantly think about 2nd and 3rd order effects of decisions.  In general, you are optimistically paranoid about what you don’t know. 

InterPayments’ Values:

• Customers and mission first.  The customer is at the heart of everything we do and we have an enormous obligation to help them.  We align our company, team, and individual goals with customer outcomes and our mission.  When making decisions and setting priorities, we always keep our customer’s perspective and our mission in mind. 

• Always build trust.  We focus on the long-term. We treat everyone - existing and prospective teammates, customers, partners, vendors, investors - as if we’ll know and work with them forever.  We assume good intent and empathize.  We’re always ethical, respectful, and honest.  We are responsive, reliable, and trustworthy.  We are loyal and committed to one another, our customers, and our mission.  Nothing is transactional.   

• Do the hard(er) thing.  We reject complacency and embody a growth mindset because it’s more fulfilling.  Being resilient, flexible, and adaptable is challenging.  Seeking and delivering honest feedback is hard.  Embracing open-mindedness, intellectual honesty, and respectful disagreement is tough.  Being relentlessly curious, simplifying complexity, and thinking through 2nd/3rd order effects of decisions takes more work.  Being highly responsive and making data-driven decisions requires more effort.  We choose to do them anyway.  We find reward in pushing ourselves and others beyond our comfort zones. 

InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.