Systems Engineer

As a leading mobile games developer, Jam City is looking to “level up” our talent. We’re searching for innovators who consider themselves dynamic, collaborative, and thrive in a fast-paced environment. 

PERKS & BENEFITS 

Competitive salaries

Benefits

Professional Development Opportunities

Flexibility

Jam City is seeking an experienced Systems Engineer I to join our IT Solutions team. This position is critical to expanding our team’s capacity to execute on multiple high-priority projects. The ideal candidate will bring strong system administration expertise, hands-on experience with automation tools, and a solid understanding of programming principles. This role is key to supporting the maintenance and enhancement of our internal systems, automating tasks, and ensuring smooth integration between various platforms and applications.

Why Join Us?

At Jam City IT, we invest in our talent. We believe in fostering collaboration, career growth and talent development while empowering our team members to take ownership of their roles. By joining our IT Solutions team, you'll be part of a dynamic and supportive group that drives innovation across our organization. You’ll have the opportunity to make a significant impact on the tools and processes used by our global workforce, while growing and advancing in your career in a company that values your contributions.

RESPONSIBILITIES

• Administer and maintain core IT systems with a focus on automation, security and scalability.
• Create and execute complex queries in databases and perform data analysis to support IT and corporate projects.
• Collaborate with IT team members and other internal stakeholders to gather requirements, generate data-driven insights, and provide customized solutions.
• Utilize no-code/low-code automation tools (e.g., Okta Workflows) to automate repetitive tasks and streamline IT processes.
• Configure and manage IAM solutions, particularly in Okta, including SSO/SAML integrations, app provisioning, and workflow automations.
• Test new system configurations in sandbox environments to ensure stability before implementing changes in production.
• Manage and optimize integrations between various SaaS applications, ensuring seamless interoperability.
• Act as a subject matter expert in provisioning and user lifecycle management.
• Support IT projects by developing automation scripts and using popular programming languages (Python, SQL, etc.) to enhance efficiency.
• Support IT projects by developing custom tailored solutions using API libraries of SaaS Applications in our Company Tech Stack.
• Collaborate closely with cross-functional teams, including corporate engineering and internal development teams, to ensure alignment on technical needs.
• Troubleshoot and resolve system issues in collaboration with IT Support and other internal teams.

QUALIFICATIONS

• 5+ years of experience in system administration, ideally with experience in corporate IT environments.
• Strong knowledge of automation tools (e.g., Okta Workflows) and scripting to automate system and workflow tasks.
• Familiarity with IAM principles, particularly Okta (SSO/SAML, app provisioning, de-provisioning, user lifecycle management).
• Ability to query and analyze data from databases using SQL.
• Programming knowledge (Python, PowerShell, or similar) to create automations and solve data-driven challenges.
• Experience working with SaaS applications and building integrations between various platforms.
• Experience building custom tailored integrations between SaaS applications by using API libraries.
• Familiarity with sandbox testing environments and methodologies.
• Ability to troubleshoot complex system configurations and provide root cause analysis.
• Strong communication and collaboration skills to work effectively with both technical and non-technical stakeholders.

NICE TO HAVE

• Experience with enterprise IT environments supporting 500+ employees.
• Familiarity with additional no-code tools (e.g., Zapier) for workflow automations.
• Understanding of data security and compliance requirements in IT system administration.
• Experience with cloud platforms and related services (e.g., GCP, AWS, Azure) is a plus.

CHECK OUT LIFE AS A JAM CITIZEN:

- Company news and events on our LinkedIn

- Company Blog

- Employee Feedback on our Comparably page

- Find videos on our teams and games on our Youtube

OUR COMMITMENT TO EQUITY, DIVERSITY, & INCLUSION

We believe in creating games that unite people across the world and that showcase our commitment to providing an environment that is both inclusive and diverse for our players and employees. We strive to create a workforce that is reflective of our global player community as we know that we are stronger and better when we play together. To help promote an inclusive culture, we celebrate the visible and invisible diversity of our Jam Citizens through initiatives including Employee Resource Groups, cultural events, trainings, speaker series, and more. 

Jam City is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, age, sex (including pregnancy), national origin, ancestry, religion, ethnicity, marital, or domestic partnerships status, disability (in terms of law 19.691), genetic information (including the refusal to submit to genetic testing), predisposing genetic characteristics, military status, veteran status, domestic violence victim status, sexual orientation, gender identity or expressions, or any other classification protected by federal, state, and local laws. Our management is committed to following this policy with respect to any and all hiring, placement, promotion, transfer, demotion, layoff, termination, recruiting, pay, and other forms of compensation, training, and general treatment during employment.

ABOUT JAM CITY

Jam City is an award-winning mobile entertainment studio providing unique and deeply engaging games that appeal to a broad, global audience.

Led by CEO Josh Yguado, former 20th Century Fox executive, Jam City is the creative powerhouse behind some of the highest-grossing and most enduring mobile games. Jam City’s global franchise Cookie Jam has generated more than half a billion dollars, and Panda Pop has more than 120 million downloads to date.

The company also is the go-to studio for Hollywood, having developed immersive, narrative-rich mobile games around iconic entertainment brands. The company’s popular RPG game Harry Potter: Hogwarts Mystery was the #1 game in more than 40 countries at its launch in April 2018.

Jam City has ten studios located in Los Angeles (HQ), Berlin, Buenos Aires, Bogotá, Montevideo, Burbank, Cedar Falls, San Diego, San Francisco, and Toronto.