Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
What is the role
Two is better than one—
We are currently on the hunt for two experienced Systems Engineers with background working for an IT Systems Integrator or Managed Service Provider.
Working from our Newcastle office, full time (38 hours) Monday to Friday, both roles will be responsible in providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.
With our front line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.
Key responsibilities of the role include:
- Implementation of Windows Servers, Azure, Office 365, Exchange, Networks and Virtual environments
- Assisting in planning and managing roll-outs
- Providing on-site and remote support to customers
- Managing tickets, job priorities and process incoming calls, ensuring SLA's are met
- Reporting on trends in the market and within the customer base, staff progress and new initiatives
Who we are looking for
This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Technical skills required include:
- Windows Server – 20XX – setup, administration, support and maintenance
- Exchange Server 2013/16/19 setup, support and administration
- Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365
- Remote Desktop/Terminal Server/Citrix setup, support and administration
- Veeam, StorageCraft, Backup Exec setup, support and administration
- Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
- Basic telephone system support – any experience highly regarded
- Experience with remote support tools – TeamViewer, Remote Desktop Manager etc
- VMWare
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Bonuses and incentives for upskilling
- Comprehensive Employer Assistance Program
Note: Offers are subject to a valid WWCC & Police Check. Also, evidence of current flu and COVID-19 Vaccinations.
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
Top Skills
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
