At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
What's the role?
We are seeking a skilled ServiceNow Integrated Risk Management Specialist to join our team. This role is pivotal in ensuring the reliable administration and development support of the Integrated Risk Management module within ServiceNow. This role is responsible for collaborating with various stakeholders to deliver high-quality service while maintaining the integrity of the platform.
Key Responsibilities
- Form Configuration : Design and maintain forms to meet user needs.
- Flow Designer Configuration : Set up and modify workflows using ServiceNow's Flow Designer.
- Role and Access Management : Manage user roles and permissions to ensure appropriate access control.
- Report and Dashboard Configuration : Develop and configure reports and dashboards for data visualization and analysis.
- Workspace Design and Configuration : Design and configure workspaces to enhance user experience.
- Data Imports and Integrations : Process data imports and maintain integrations with other systems.
- Management of Changes with Update Sets : Capture updates within update sets and monitor migration of update sets across different environments.
- Service Portal Configurations : Configure and customize the Service Portal for user accessibility.
- Stakeholder Collaboration : Work closely with various teams to understand requirements and apply best practices within ServiceNow to meet objectives.
- Product Backlog Management : Collaborate with the product management team to prioritize and manage backlog items.
- Issue Resolution : Troubleshoot, address, and resolve complex issues identified by end users effectively and promptly.
- Vendor and Industry Collaboration: Partner with vendors and enterprise teams, and monitor industry trends to stay informed of emerging best practices and technologies related to Integrated Risk Management.
- Emerging Technology Learning: Keep up-to-date with emerging platforms and related technologies.
- Problem Decomposition : Break down complex problems into smaller, manageable tasks.
Requirements
- Education : Bachelor's Degree or equivalent experience.
- Experience :
- 2-3 Years of ServiceNow Administrative and Development experience within the Integrated Risk Management module
- 8-10 years of professional experience.
- 8-10 years of supporting teams with modern engineering tools, languages, and practices.
- 4-5 years of experience in providing direct end-user support for technology platforms, with a proven track record of ensuring high levels of end-user satisfaction.
- Track Record : Proven ability to support the design and delivery of impactful technology solutions for ServiceNow's Integrated Risk Management module.
- Ambiguity Management : Ability to navigate and resolve ambiguity effectively..
- Communication Skills : Effective communication with both technical and non-technical audiences across various forms and levels of detail.
- Design Patterns Knowledge : Strong understanding of design patterns and architecture.
- Methodologies Experience : Familiarity with multiple delivery methodologies such as Agile and Waterfall.
#LI-Hybrid
Compensation Range:
Pay Range - Start:
$76,650.00
Pay Range - End:
$142,350.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
Top Skills
What the Team is Saying
What We Do
You’ll Like It Here
At Northwestern Mutual, we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years.
Here, you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs.
We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities, commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Why Work With Us
We invest in our people. We know careers are about choices, so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company, our focus is our people — whether professional development or investments in the community.
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Northwestern Mutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a flexible, hybrid approach for our employees . Teams are in the office a few days a week and work from home the others.
