Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, customer-focused team! As a Systems Engineer II, you will be responsible for the development, delivery, and overall administration of PagerDuty AI & Automation platforms. This role is essential in ensuring our internal systems run smoothly and securely, supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of cross-functional applications and processes and apply integrations to enable us to grow in a scalable, efficient, secure, and automated way. That entails everything from new-hire onboarding, to patch/configuration best practices, to connecting and automating a growing list of SaaS tools to better manage our growing automation and AI programs.. The ideal candidate will have a curious mindset and likes to solve complex technical problems.

KEY RESPONSIBILITIES  

• Automation: Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees.
• Agentic/Generative AI: Administrate and iterate on our GenAI/AgenticAI programs. Look for areas of improvement to accelerate AI adoption throughout the company.
• Identity and Access Management: Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc). 
• Troubleshooting and Support: Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees.
• Collaboration: Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments.
• Documentation: Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps.
• User Training: Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software.

BASIC QUALIFICATIONS

• 5+ years of experience in an IT support environment.
• 3-5+ years of experience in a systems administration/engineering role with a focus on automation.
• Solid understanding of Agentic and Generative AI concepts and platforms.
• Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management).
• Experience working in a cloud environment (Azure, GCP, and/or AWS).
• Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support. 
• Experience with Workato or similar automation tools (Zapier, etc). Advanced Automation skills: Implementing more complex workflows and approval processes.
• Technical Skills:
• Proficiency in Windows and MacOS operating systems.
• Experience with configuration management tools (e.g., Intune, JAMF).
• Strong scripting skills (e.g., PowerShell, Bash, Python).
• Familiarity with patch, configuration, and asset management solutions.
• Knowledge of basic networking concepts.

PREFERRED QUALIFICATIONS

• Leads efforts to troubleshoot and resolve more complex issues without supervision.
• Strong communication and interpersonal skills.
• Familiarity with the full IAM lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience.
• Ability to work independently and as part of a team. 
• Ability to impact future product or technical/business strategy; ability to influence leadership in setting group objectives and direction.
• Anticipates broad industry changes and ensures PD is always ahead of the curve.

The base salary range for this position is 83,000 - 125,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!