Systems Engineer I

We are seeking a skilled and detail-oriented IT Monitoring Engineer to join our team. In this role, you will leverage tools such as ServiceNow ITOM, SolarWinds, and New Relic to ensure seamless monitoring and automation of our IT infrastructure. You will be responsible for administering monitoring tools, writing synthetic testing scripts, automating alert responses, and documenting monitoring solutions. This is a critical role that requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.
The Systems Engineer is responsible for quality support and implementation of key infrastructure processes, technologies, platforms and tools. This role involves a variety of practices ranging from managing and providing support services for business customers and IT customers, as well as providing technical support for internal IT teams. The Engineer is the subject matter expert in designated infrastructure and application areas. The candidate should have a good grasp of delivery methodologies as well as support processes and systems.
In the support role, the candidate will be responsible for the creation, implementation, and perpetuation of support process that allow the team to provide superior customer support. The candidate must be able to work with technical teams and leadership in the achievement of IT Operational objectives. Additionally, the candidate will be responsible defining an "engagement model" for team as well as project engagement activities. These activities include leading, coordinating, designing, testing, developing and implementing application support solutions and tools appropriate for the specific CAI project or platform. The individual will evaluate the existing IT Operations platform under his/her domain of responsibility, recommend functionality and process changes necessary to drive consistent and superior delivery of service and availability.
To be successful in this role the individual must be able to work effectively in a fluid, fast-paced environment as well as multitask. In addition, he/she must be able to demonstrate the ability to independently drive the success of implementations and maintenance projects. This role requires good communication skills, with team members, vendors and leadership.
Primary Responsibilities:

• Administrate Orion Platform Suite for Cox Automotive; Server & Application Monitor (SAM); Network Configuration Manager (NCM); Network Performance Monitor (NPM).
• Automate alert responses and workflows within the Network Operations Center (NOC) to improve efficiency and reduce manual intervention.
• Document monitoring solutions, including configurations, processes, and best practices, ensuring clarity and accessibility for stakeholders.
• Utilize GitHub for version control and collaboration on monitoring scripts and configuration changes.
• Stay up to date with industry best practices for IT monitoring and propose enhancements to existing solutions.

Qualifications:

• Candidate must have a minimum of 2-3 years of SolarWinds Orion products experience and/or other enterprise monitoring tools experience interacting with 3rd party systems preferably in role(s) such as a system administrator, engineer, developer or SME capacity.
• Strong attention to detail, a collaborative mindset, and a willingness to learn and grow within a dynamic IT environment.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to execute assigned project tasks within an established schedule.
• Ability to communicate effectively in the service of users and colleagues.
• Provide support for ServiceNow ITOM, including Push Connectors, Event rules, Alert management rules and Remediation Subflows.
• Write and maintain custom scripts for automation, data collection, and alert management using languages such as Python , PowerShell , or JavaScript .
• Bachelor's degree in a related discipline. The right candidate could also have a different combination, such as 4 years' experience in a related field.

Nice-to-Have Skills:

• Experience with Terraform to manage infrastructure as code (IaC).
• Familiarity with writing and executing Ansible playbooks for configuration management and automation.

USD 65,500.00 - 98,300.00 per year
Compensation:
Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.