KeenLogic is seeking a Systems Consultant to be a part of our team working with The U.S. Senate Office of the Sergeant at Arms to provide expert support for hardware and software systems across both Windows and Apple environments. The role will involve troubleshooting technical issues, providing customer support, and ensuring users are able to efficiently utilize technology solutions.
Location: Washington, D.C. – Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:
- Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
- 5+ years of direct customer support experience.
Job Description:
Customer Support and Communication:
- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
Technical Expertise in Multi-Platform Environments:
- Experience supporting both Windows and Apple environments along with associated back-up solutions.
- Proficiency in installing and troubleshooting hardware and software across both platforms.
Mobile Device Support:
- Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
Problem Solving and Troubleshooting:
- Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
- Knowledge of best practices for system maintenance and user support.
Continuous Learning and Adaptability:
- Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.
- Flexibility to adapt to evolving technical environments and user needs.
Top Skills
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements.
At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.”
KeenLogic operates two distinct lines of business:
(1) Enterprise IT Services (Helpdesk/Service Desk)
(2) Network/Internet Services (Fixed-Wireless Microwave Broadband)
We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team.
The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience.
We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength.
Key attributes:
• 10-year history of providing quality, customer-focused IT solutions
• Excellent past performance and track record
• 95% employee retention rate
• Small business agility with large business resources
• Secret facility clearance
• Well capitalized for project ramp-up
• KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
