Mission
Deliver predictable IT outcomes
Vision
In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.
Core Values
- Teamwork: United in purpose, we succeed together.
- Pride: We're builders, shaping a brighter future.
- Relentless: Bold and curious, we're perpetual learners.
- Integrity: Right is right—always.
- Inclusivity: Diversity drives us forward.
The Main Thing
We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.
Who You Are:
Role & Responsibilities
- Masterfully handle client service delivery and high-tier systems or cloud projects.
- Provide expert escalation resolution and root cause analysis.
- Excel in client communications, embodying professionalism at every turn.
- Mentor Tier 1 and Tier 2 engineers, sharing knowledge and fostering growth.
- Design and manage intricate Windows systems, VMWare, Azure, and Microsoft 365 environments.
- Lead transformative projects ensuring they deliver on scope and budget.
- Engage in strategic discussions to help clients grasp technology investments.
- Craft and uphold our technology best practices and process documentation.
Travel
- Local (Chicagoland area): up to 50%
- Nationwide: up to 5%
- Participate in a rotating on-call schedule
Performance Goals & Expectations:
- Billable Realization: 75%
- Knowledge Base Articles: 12 yearly
- Performance metrics are indicative and supplemented by qualitative evaluations to ensure a fair assessment of contributions.
Core Competencies
- Cooperative: Thrives in a team-oriented environment.
- Professional: Resilient, eager to learn, and highly collaborative.
- Curious: A proactive problem solver with a knack for quick decision-making.
- Organized: Aces in project management and maintaining brand consistency.
- Efficient: Independently effective and logical under pressure.
Desired Skills & Experience
- 7+ years in Managed Services, Cloud, or Server Engineering/Architecture.
- Expertise in VMware, Azure, and Microsoft 365.
- Proficient with SAN/NAS storage technologies and advanced network management.
- Experience with enterprise messaging and virtualization technologies.
- Strong background in troubleshooting and technical standards development.
Compensation & Benefits
- Salary: $85,000 - $120,000, based on experience.
- Bonus: Eligibility for annual performance-based bonuses.
- Benefits: Comprehensive medical, dental, and vision; 401(k) with company match; generous PTO and flex time.
- Work Environment: Primarily remote, with occasional office visits for project-specific work.
Culture
- Continuous learning encouraged with reimbursements for certifications.
- Collaborative culture with regular training sessions.
- Recognized as one of the 101 Best & Brightest Places to Work.
Join us in redefining IT and shaping the future of technology!
Top Skills
What We Do
Framework IT is a managed IT services provider specializing in support, strategy, and security for companies who want to form an agile IT environment. Using our data-driven methodology, The Framework IT Business Optimization Process we build you a strategy tailored to your unique needs to improve productivity and incentivize proficient IT operations.
We are on a mission to empower growth by creating measurable and predictable IT outcomes. We have the vision to lead the way for every business to be at the forefront of technology.
From hiring new team members to providing services for our clients. Framework IT's core values guide every decision we make to ensure we execute on our mission and maintain our vision.
Teamwork: We work together and for one another.
Pride: We believe in the importance of our work.
Relentless: Life is always teaching so we will continue learning.
Integrity: We believe successful relationships require honesty.
Open-Minded: We are open to new ideas
