Systems Analyst

We are hiring Systems Analysts to join our team.

As a systems analyst, you will help us build our information system, which is used by our staff globally. This role is for our office in either Manila or Cebu, Philippines.

If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate the internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together in an environment that values proficiency, proactivity and directness.

You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you build your skills and responsibilities.

What you will be doing

A Systems Analyst will have the following functions:

• Observe, analyze, and design IT solutions to information needs in our business
• Design information and data models, and develop implementation plans which includes configuration, integration, security, and maintenance
• Manage design, development, and testing of new information and data processing applications with the engineering staff
• Coordinate with systems engineer to develop security policies on the use of of information, data, and applications
• Manage roll-out of applications and data implementations
• Manage application and data maintenance, upgrades, and enhancement programs
• Investigate, diagnose, and resolve issues on our applications as reported by staff in the company
• Develop user guides and knowledge base of applications in use and of data implementations
• Develop and perform training activities on the use of applications and data implementations
• Participate and contribute in the design and management of the entire IT system

Who you are

We are looking for someone with the following qualification:

• 3+ years experience in a systems analysis or IT management role
• Experience with business applications, like HubSpot (CRM/Sales), Zendesk (Helpdesk), HelpScout (Helpdesk), Podio, AirTable, Xero (Accounting) – particularly with their configuration and API integration
• Proficiency and hands-on experience with implementing, configuring, and testing IT solutions
• Proficiency with data modeling, information design, data processing designs, data retention designs, while ensuring security according to best practices
• Familiarity with information security standards, policy development, implementation, and enforcements
• Proficiency in standard software engineering practices (i.e. source code management, continuous integration)
• Proficiency with productivity/document applications, like MS Office (Word, Excel), Google Apps (Docs, Sheets), LucidChart, Confluence
• Highly customer-focused and able to provide a positive experience in conflict resolution
• Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
• Highly dependable and responsive especially in urgent or time-sensitive situations
• Able to maintain high level of integrity and confidentiality

About the company

The Synacy & RISE Group of Companies is a technology-first telecommunications company headquartered in Cebu City with offices in Manila and Davao City. Our products include software-as-a-service (SaaS) for messaging, enterprise & SME internet plans, wholesale internet plans, and an Internet Exchange (GetaFIX). Our customers are global and our telecommunications services power businesses in Australia, North America, the Philippines, and more.

The company is in a high growth stage, with nearly 300 employees as of 2022, but we strive to maintain the same culture of innovation, initiative, and collaboration that started the company more than a decade ago. We continue to aim to set the bar for quality telecommunications products and services wherever we operate.

Synacy is the group’s software development and telecommunications management consultancy entity, with the whitelabel telecommunications platform as its primary product.

Hiring process

We understand that applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us and we look forward to working together.

Even if you are not looking for work now, we encourage you to apply since you may go through our qualification process and assess our offer without any commitment to accept immediately. If you like what you are getting then you can plan with us on when you will eventually join.