The System Administrator will serve as the subject matter expert for all technology systems and as a help desk escalations channel. The candidate in this role will make significant contributions to our hybrid-cloud architecture and our technical strategy surrounding Baldwin's ‘cloud-first’ approach to solutions. There will also be a significant role to play in the day-to-day operations of our multi-office (100+ offices) environment.
Principal Responsibilities
- Perform advanced support functions for workstations, enterprise software and office infrastructure platforms
- Lead in planning, implementing, and supporting systems
- Auditing of system accounts to ensure licensing and inventory accuracy
- Perform advanced remote troubleshooting through diagnostic techniques
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation and change management
- Support basic IT infrastructure, cloud, and networking
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Implementing updates and patches to keep systems secure.
- Monitoring system performance and troubleshooting issues.
- Managing user accounts, permissions, and security protocols.
- Other duties and tasks as assigned
Education, Experience, Skills and Abilities Requirements
- 5+ years technical support experience in an enterprise environment
- 2+ years of Active Directory and Office365; must have a solid understanding of this basic relationship
- 2+ years of creating and managing group policies
- 1+ years of basic Windows Server management
- Experience with Microsoft Intune/Endpoint manager is a plus
- Basic understanding of network concepts is required (DHCP, DNS, VLANS, etc)
- Experience with ADFS, SSO, and certificates is a plus.
- Strong organizational and customer service skills
- Ability to make decisions with the best interest of the firm and end-users in mind
- Demonstrate the firm’s core values, exuding behavior that is aligned with the firm’s culture
Important Notice:
- This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
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What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
