Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Required Qualifications:
* Active DoD TS/SCI security clearance
* Ability to work onsite 5 days/week at Northern Virginia location
* 5+ years of direct technical support experience in front of the customer
* Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to staff and/or hardware and software vendors.
* Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
* Experience supporting both Windows and Apple environments along with associated back-up solutions.
* Proficiency in installing and troubleshooting hardware and software across both platforms.
* Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
* Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
* Knowledge of best practices for system maintenance and user support
* Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.
* Flexibility to adapt to evolving technical environments and user needs.
* Salary range: $110,000 - $140,000, depending on experience and skill set
* Benefits overview: [ https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)
* Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
What the Team is Saying
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com.
Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
