System Support Specialist

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

Under minimal supervision, The System Support Specialist provides support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will report to the Technology Service Manager.

You Will:

• Support the integration of new technologies into the operation.
• Provide technical assistance, guidance, and training to staff and customers.
• Maintain corporate technology and publication quality standards.
• Implement the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, network architectures, and electromechanical equipment.
• Implement high availability platforms and business resumption planning architectures.
• Be a liaison for vendors during installation, rearrangement and/or removal of equipment.
• Perform system software, application, and hardware upgrades.
• Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
• Implement and maintain training programs.
• Perform investigation and analysis to solve problems.
• Provide hardware and systems software support, including ancillary software products.
• Direct trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Notify management and customers of network/systems troubles through a tiered notification and escalation process.
• Organize, conduct and document post-mortems for network and system problems.
• Performs limited system administrator functions.
• Be Rrsponsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements.
• Perform additional duties may be assigned as needed

You Have:

• 3- 5 years experience supporting related technologies.
• Hands on knowledge of applicable technology models.
• Hands on knowledge of technology architectures and products
• Hands on knowledge of computer system hardware.
• Hands on knowledge of network topologies and hardware
• Working knowledge of middleware integration and networking software
• Hands on knowledge of diagnostic hardware and software tools
• Ability to communicate effectively, both written and oral.
• Technical Degree or equivalent military training or related work experience.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

#LI-Onsite

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Print Operations

Job Category:

IT, Telecom & Internet

Union Status:

Non-Union / A clear and likely internal candidate

Pay Range: $70,000 - $85,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..