System Support-Senior

Job Description:

The Systems Support Technician - Senior is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. This incumbent is a senior-level professional experienced in all aspects of system support and technology. This position encompasses full knowledge required within the support specialty area. This role ypically designs and develops approaches that are implemented by others. The incumbent functions independently with minimal oversight and direction. This position provides technical and professional guidance and leadership to peers.

Job Essentials
1. Performs onsite analysis, diagnoses concerns, and resolves complex information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.). Recommends and implements corrective solutions. Assists other teams to resolve issues.
2. Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
3. Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.
4. Implements and supports network devices and systems.
5. Participates in completing complex projects following enterprise standards. Ensures that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.
6. Assists in creating and maintaining critical support documentation in the enterprise defined knowledge repository.
7. Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems, and devices.
8. Participates in the definition of enterprise standards, processes, and procedures.
9. Contributes information for the development of annual operational and capital budgets with a primary focus on equipment refresh and anticipated growth needed to support business needs.
Minimum Qualifications
Bachelor's degree in computer science or management of information systems or four years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified.
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Six years of system support experience, or any combination of computer related technical education (computer science / management of information systems or other similar technology based degree) and other computer science / management of information or systems related technical field experience.
Valid driver's license. (Position may often require individual to travel between facilities to provide support)
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Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
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Experience working in a team-oriented, collaborative environment.
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Demonstrated knowledge of applicable data privacy practices and laws.
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Demonstrated in depth understanding of networking fundamentals and active directory.
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Demonstrated expert knowledge of industry standard word processing and spreadsheet software.
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Demonstrated working knowledge of industry standard email systems.
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Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support)
Preferred Qualifications
Certifications: CompTIA A Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Master
Strong written and verbal communication skills.
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Self motivated and directed.
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Keen attention to detail.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Strong customer service orientation.
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Experience in a healthcare environment.
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Experience in leading projects and directing people.
 

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
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Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
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Ascend and descend stairs or ladders to service IT equipment needs.
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Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
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Raise or lower an object from one level to another.
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Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Transport oneself from place to place.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$35.29 - $55.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.