System Manager - Broward County, FL

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewIt’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.
Motorola Solutions is looking for an experienced and growth-minded System Manager to lead and oversee the operations of the Broward County system. This position is challenging, yet extremely rewarding. The ideal candidate must be a positive and energetic leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of business operations from marketing to service. Interpersonal skills and leadership capability are paramount; as great teamwork is vital to Motorola Solutions’ success. The candidate must also be able to identify new business opportunities, while ensuring the profitability of the Center’s current activities.
Job Description

• The System Manager is the Customer's primary point of contact within Motorola Solutions and acts as the communications consultant and manager of contracted services.
• The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and other vendors. 
• The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service.

• Coordinate service activities and ensure compliance to contract. 

• Ensure compliance with response/restoration time commitment. 

• Remotely diagnose system failure and facilitate call management as applicable. 

• Manage Emergency Service efforts and escalation procedures as needed. 

• Provide analysis, recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization. 

• The System Manager will be proactive in managing the resources available to sustain optimal up-time, five-nines system availability and maximum beneficial use of the radio system.

• Regularly review service information and quality reports generated by the system service database to determine an ongoing course of action.

• Aware of all solution offerings in our portfolio, be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customer’s needs

• Full responsibility for managing the daily operations of the MSI FSO Team in Broward County, FL.
• Develop and maintain customer relationships, while providing excellent customer service and building trust
• Maximize current maintenance contracts and all other reoccurring revenue
• Be the highest source of information , inventory/product-knowledge, concerns, and work process matters for both employees and customers
• Build and maintain professional relationships with key work partners across Motorola Solutions, and third party vendors for achieving timely business objectives
• Plan collaboratively to solve day-to-day challenges, utilizing internal support organizations, Motorola Solutions service providers, and customers
• Provide technical support to technical staff for systems such as VHF/UHF, 800/900 MHz analog and digital systems, and/or mobile/portable subscriber equipment
• Perform site walks to determine requirements needed to complete customer objectives
• Produce quotes for service work, responding to RFP and RFQ, and estimating time and cost to complete work requested
• Provide education of, and ensure adherence to Motorola Solutions policies and procedures
• Represent Motorola Solutions in a professional manner at events, conferences, etc.

Specific Knowledge/Skills:

• 3+ years work experience with Motorola Solutions mission critical communication systems

• Understanding of two way radio communication products, systems and services

• Must have hands on experience with Motorola P25 7.X systems, networking, and RF systems

• Excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations 

• Self motivated team player able to work effectively with general guidance toward objectives

• Excellent, efficient, and result-driven leadership and organizational skills
• Outstanding verbal/written communication and interpersonal abilities
• Works well under pressure and manages stressful situations with ease
• Recognizes and aids in the resolution of conflicts between employees, vendors, and/or customers
• Proficiency in MS Office Applications, Excel, and Google Apps, with a willingness to learn and utilize new tools
• Knowledge of marketing, sales and service principles
• Knowledge of installation/maintenance/repair of two-way radio communication systems, dispatch consoles, and/or wide area networks

Technology Skills:

• Strong working knowledge of Motorola radio systems and their application by customers.

• Possess block diagram familiarity of two-way radio technology

• Understanding of Distributed Telecommunications systems

• Working knowledge of Motorola’s Technology Road maps and their impact on customer’s future needs

• General understanding of communications industry trends and their impact on customer’s future needs

Candidate Requirements:

• Must be able to obtain background clearance as required by government customers
• Candidate MUST live a commutable distance to Broward County, FL
• Available for 24-7 escalation as needed otherwise business hours M-F 8 AM - 5 PM.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• 5+ years experience in one of the following: Project/Program Management, Account Management, Systems Management, Customer Support, LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Networking equipment, Military, or Public Safety
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].