System Associate, Information Technology

Posted 7 Days Ago
Be an Early Applicant
Southport, FL
Entry level
Healthtech • Biotech
The Role
The System Associate will provide end-user support for agency computers, primarily troubleshooting Windows-related issues. Responsibilities include coordinating help desk activities, basic troubleshooting of software and hardware, onboarding device setup, and ensuring strong customer service in a fast-paced environment, requiring local travel.
Summary Generated by Built In

We are Growing! Let us support your career journey the Biorasi way.  Innovative, Collaborative, Dynamic and Evolving.  Capitalizing on your strengths while encouraging work-life balance.  Biorasi is an award-winning, customer-focused, full-service clinical research organization.

Biorasi is looking for top performers who are as passionate about clinical research as we are – clinical trial veterans and industry newcomers who will thrive in our fast-paced environment and help us drive new therapies to patients. Here is your chance to become a vital part of a growing global company in the expanding clinical research industry.

Your role:

  • Applicants must be based in South Florida and should be prepared to travel to the Aventura office and the Davie site as needed.
  • Provides end user support for agency computers and networking with demonstrated ability to troubleshoot Windows.
  • Coordinates help desk/end user support activities for the department and other desktop technicians.
  • Basic troubleshooting, Windows 10, 11, MS Office, Adobe, Printers, Monitors etc.
  • Onboarding – Device Set up & Shipment.
  • Local Travel Required- 20%

Your Profile:

  • Highschool graduate or equivalent, preferably a Bachelor’s degree.
  • Fluent English (oral and written)
  • Microsoft A+ certification (preferred)
  • Strong organizational skills 
  • Ability to multi-task, attention to detail, self-starter, ability to prioritize 
  • Ability to work independently 
  • Troubleshooting and diagnosis capabilities 
  • Strong customer service skills 
  • Knowledge of desktop support services 
  • Must demonstrate the ability to operate in a fast-paced environment. 
  • Excellent verbal, written communication, and presentation skills.

We strive to provide our employees and their families with benefits that are thoughtfully designed to enhance your health and well-being.  Our employees enjoy half-day Fridays, paid time off to include vacation, holidays, and sick days, medical, dental, vision, life insurance, short-term and long-term disability, company matching 401K, employee bonus programs, tuition reimbursement, career growth, training and development.

Biorasi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Biorasi is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Top Skills

Windows
The Company
HQ: Aventura, FL
263 Employees
On-site Workplace
Year Founded: 2002

What We Do

Biorasi is a customer-focused, full-service, contract research organization (CRO) that delivers fast and flexible solutions across global clinical trials to maximize speed-to-market for its sponsors. As the leader in neurology, nephrology, dermatology, and the rare and urgent disease market, Biorasi sets new standards for speed, agility, and quality in patient enrollment, decentralized trials, and data transparency.

It is Biorasi’s mission to be a catalyst for growth, innovation, and evolution in the field of clinical research – moving the industry forward while improving results for our partners and outcomes for their patients. Our culture is based on our strong commitment to building true partnerships with our sponsors. We approach all of our trials with urgency, commitment, and resolve.

Established in 2002, Biorasi is headquartered in Aventura, FL, with office-based teams around the globe. From its regional presences, Biorasi is able to directly support studies in the Americas, Europe, and APAC. We have received multiple accolades including placement in the INC 500 and 5000 list of fastest-growing companies in America, Frost and Sullivan’s Entrepreneurial Company of the Year for the CRO Industry, and the CRO Leadership Award from Life Science Leader magazine.

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