SVP, Operations, Consumer Payments

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is a fast-paced, FinTech company experiencing significant growth and expansion.  We're seeking a SVP, Consumer Payments, Operations to join our growing team.  The SVP, Consumer Payments, Operations is a key leadership role within the Consumer Payments organization, responsible for overseeing and optimizing all operational functions across the company. The SVP, Consumer Payments, Operations will develop and implement operational strategies, drive operational excellence, and ensure that business objectives are met in the most efficient and effective manner possible. This position will work closely with other senior leaders to align operational initiatives with organizational goals and deliver results that drive sustainable growth, profitability, and customer satisfaction.

RESPONSIBILITIES

• Lead the development and execution of operational strategies within the Consumer Payments Business Unit that align with the company’s vision and long-term goals.
• Provide direction and oversight for all operational functions, ensuring efficiency, quality, and cost-effectiveness.
• Collaborate with the senior leadership and executive team to establish short- and long-term business goals, and ensure operational activities support these objectives.
• Oversee the daily operations of the company, ensuring smooth and efficient execution of business processes.
• Lead continuous improvement initiatives to streamline operations, enhance productivity, and reduce costs.
• Implement best practices and ensure consistent adherence to operational standards and quality measures.
• Manage and mentor leaders within the operations team, fostering a high-performance culture.
• Set clear expectations, define KPIs, and hold team members accountable for achieving operational goals.
• Work closely with other departments (e.g., Sales, Finance, Marketing, Product Development) to ensure seamless integration of operational strategies across the organization.
• Collaborate with senior leadership to ensure alignment between operational and financial goals.
• Communicate operational plans and progress to the senior leadership and executive teams, ensuring transparency and alignment.
• Develop and manage the operations budget, ensuring efficient allocation of resources.
• Monitor financial performance and drive cost-reduction strategies while maintaining or improving quality.
• Monitor and maintain risk management procedures, ensuring proactive action to address emerging challenges.
• Promote innovation and stay abreast of industry trends to continuously improve operational practices and leverage new tools and technologies.
• Establish metrics and key performance indicators (KPIs) to monitor operational performance.
• Regularly report on operational performance to the CEO and board of directors, highlighting key achievements and areas for improvement.
• Analyze operational data and provide actionable insights to drive decision-making and business performance.
• Oversee Level 1 and 2 customer service groups, Card Operations, ACH operations, and Risk & Underwriting

SKILLS & EXPERIENCE NEEDED

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master’s degree or MBA preferred).
• Minimum of 10 years of senior leadership experience in operations, including experience as an SVP, EVP, or similar role in a large, complex organization.
• Payments Industry experience required, acquiring payments experience preferred
• Proven track record of driving operational improvements, efficiency gains, and cost reductions.
• Demonstrated experience in leading large teams, fostering collaboration, and developing talent.
• Strong strategic thinking and problem-solving abilities.
• Exceptional leadership, communication, and interpersonal skills.
• Expertise in process optimization, continuous improvement, and performance management.
• Solid understanding of financial management, including budgeting and cost control.
• Ability to drive innovation and implement new technologies that improve operational efficiency.
• In-depth knowledge of industry regulations and compliance requirements.
• High-level proficiency in operational tools and enterprise software.
• Candidate must be highly adaptable and experienced working in a dynamic work environment

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.