Sustaining Engineering Manager

Utilidata is a fast-growing energy technology company using distributed artificial intelligence (AI) to accelerate the clean energy transition and better serve utility customers. As the electric grid becomes more complex with the rapid increase of electric vehicles, distributed solar, batteries, heat pumps and extreme weather, utilities need real-time visibility of grid conditions. Utilidata’s distributed AI platform, powered by our custom NVIDIA module, is transforming the way utility companies operate with real-time visibility at the grid edge to better utilize customer energy resources, reduce power outages, and enable quicker storm recovery. 
Our team is seeking talented and experienced Sustaining Engineering Manager to join our team and drive the development of cutting-edge technology solutions. As a Sustaining Engineering Manager at Utilidata, you will play a critical role in leading and managing a team of engineers. You will be responsible for leading the engineering support process for customer escalations. You will work closely with cross-functional teams, including hardware, software, quality assurance, algorithms, and product. We are looking for candidates who are collaborative, adaptive, and mission-driven. This is a remote position based in the United States. Candidates will be expected to collaborate cross-functionally with remote teams based across the country.
Responsibilities

• Lead and manage a team of software and hardware engineers dedicated to resolving escalated customer issues in a timely and efficient manner
• Develop, refine, and maintain the engineering support process for handling escalated customer issues, ensuring a high level of service
• Provide technical leadership and mentorship to team members, ensuring continuous growth and knowledge sharing
• Engage directly with customers to resolve complex issues, acting as the technical expert and liaison between the customer and internal teams
• Work cross-functionally with hardware, software, quality assurance, product, and algorithm teams to ensure seamless issue resolution and system improvements
• Manage the transition of escalated issues into permanent solutions through sustained engineering efforts
• Collaborate with cross-functional teams to improve processes, product quality, and customer satisfaction
• Maintain a proactive approach in identifying recurring issues and drive root cause analysis to prevent future escalations.
• Ensure a balanced focus on both technical and people leadership, fostering a positive team culture while delivering results

Minimum Qualifications 

• 8+ years of professional experience, including a demonstrated ability to lead a skilled and engaged team of engineers
• Proven experience in managing a team of engineers, preferably in a sustaining or support engineering environment
• Strong problem-solving skills with the ability to analyze complex technical issues and develop effective solutions
• Experience with supporting deployed products, particularly those involving hardware and IoT
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders
• Ability to work in a remote, cross-functional team environment, managing multiple priorities and tight deadlines
• Strong leadership skills with the ability to foster collaboration and motivate team members
• Willingness to travel up to 10% of time 

Enhanced Qualifications (Nice to Have) 

• Familiarity with sustaining engineering, including the support and maintenance of legacy products

Salary Range: $155,000 to $185,000 depending on experience 
Location: This is a hybrid position that will spend approximately 50% of time working out of Utilidata’s Innovation Lab in Ann Arbor, MI.
Our Commitments:
Utilidata values the diversity of our team. We provide equal employment opportunities without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability, mental disability, medical condition, pregnancy or childbirth, sexual orientation, genetics, genetic information, marital status, or status as a covered veteran or any other basis protected by applicable federal, state and local laws.
We are committed to:

• Creating a diverse and inclusive workplace that is welcoming, supportive, affirming and respectful
• Empowering employees to solve problems and work together to make a difference
• Providing mentorship and growth opportunities as part of a collaborative team
• A flexible work environment with flexible paid time off
• Competitive compensation and benefits, including health, dental, vision, and employer-match 401k