Support - Tier 1
Schedule: Ability to work a flexible schedule, including Saturdays and holidays.
Min. Experience: Entry Level
Flexible work options
The Support - Tier 1 role utilizes knowledge over a broad skill set to meet and exceed the daily challenges. Responsibilities include completing daily tickets and tasks, following up with internal/external personnel on current tickets, and expanding knowledge within the industry. The ideal candidate has at least two or more years of exposure with the below technologies. Exposure can be self-taught, degree-based (BS or BA), or boot camp experience.
Required skills include (but not limited to):
- Knowledge of XHTML, CSS, and JavaScript
- Translate mockups designs into HTML pages
- Self-directed
- Strong written and verbal communication
- Ability to develop new and update existing code
- Strong understanding of web standards and usability
Additional skills that are a plus:
- MVC Framework (CodeIgniter experience a plus)
- MySQL
- LAMP development environment
- Understanding of PHP (including Object Oriented Programming)
- Version control (Git preferred)
- Photoshop
- Design experience
Benefits (after a waiting period):
- Medical, dental, vision
- 401K with company match
- 10 paid holidays
- PTO and vacation time off
DEP’S Top 5:
- Award-winning company recognized within the automotive industry
- Collaborative culture
- Numerous areas for growth
- Engaging work environment
- In-person company/team events
We are looking for an intelligent, quick learner who can thrive in a high-energy, fast-paced environment. The candidate will have an immediate opportunity to influence and learn while using their energetic, easy-going personality to work within a team environment.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
What We Do
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more.
Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold.
We assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
