Support Specialist

Location: Maynila, Philippines

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.

Job Overview: We are seeking a dedicated and detail-oriented Support Specialist
to join our team. This role will be crucial in providing administrative support,
preparing reports, creating presentations, and assisting with various tasks to
ensure the smooth operation of our support services. We are looking for a
proactive problem-solver with excellent organizational and communication

• skills.

Key Responsibilities:

• Report Generation and Analysis: Compile and analyze data to generate reports that provide insights into support operations and customer satisfaction.
• Presentation Preparation: Create and design presentations for internal and
• external stakeholders.
• Administrative Support: Perform various administrative tasks to support the team and enhance productivity.
• Task Management: Organize and manage tasks efficiently to ensure timely completion of projects.
• Documentation and Communication: Maintain accurate records of customer interactions, issues, and resolutions. Communicate updates and important information effectively.

Education:

• Bachelor’s degree in Business Administration, Information Technology, or

a related field preferred.
Experience:

• Proven experience in an administrative or support role, preferably in a technical support environment.
• Experience with report generation and data analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Skills:

• Technical Proficiency: Comfortable using modern productivity tools and
• software.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!