Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide across 60+ countries
- Fortune 500
- Globally unified systems
Job Description
The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.
KEY RESPONSIBILITIES
- Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
- Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplines
- Escalation of issues to system administrators, engineers, and development teams as appropriate
- Respond to incoming requests professionally within expected support level objectives
- Document and track issues or problems with a high level of accuracy and attention to detail
- Provide support during outages and planned maintenance
- Process system backup tapes for offsite storage and retrieval
- Compile thorough and accurate shift crossover reports
Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Qualifications
MINIMUM QUALIFICATIONS
- Exceptional customer service skills
- Excellent written and oral communication skills
- Superior organization skills
- Ability to multitask in a fast paced and demanding environment
- Ability to create instructional and technical documentation
- Resolve problems creatively using technology
- A relevant bachelor's degree, graduation from a technical program, or comparable work experience
DESIRED QUALIFICATIONS
- Skilled in applying a variety of triage and analysis techniques
- Knowledge of Unix, scripting, SQL and programming languages
- Previous work experience or training within IT
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $25.00/hr. to $30.00/hr.
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers competitive benefits to all full-time employees including:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
