Job Summary
We work with traditional overnight camp and retreat centers, as well as college athletic camps around the nation through servicing multiple products. We use a powerful, cloud-based camp management software that streamlines clients' operations. Our software provides online registration and delivers a host of integrated tools to manage everything from health centers, HR, accounting, point of sale, and reservations. Our software also provides camps with parent engagement via custom apps, digital notes to campers, and photo tagging of campers. We see our team as a family and since we work with camps, we also like to have fun! You’ll find that we love getting to be a part of our camp partners’ missions. It’s exciting to know that we help make a positive impact on hundreds of thousands of kids' lives each year.
Responsibilities
- Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
- Assisting clients across multiple products
- Working with Product and Development teams to help improve the product and deliver solutions to clients
- Documenting frequently asked questions and preparing knowledge-based content
Requirements
- College diploma or 2 years of work experience in a customer facing role
- Outstanding written and verbal communication skills
- Strong multitasking and organizational skills
- Proven proficiency in problem solving
- Portray high level of professionalism and confidence to clients
- Technology proficient
Preferred
- Experience with customer support teams and processes
- An understanding of the Software Development Life Cycle
- Experience with issue ticketing systems such as Jira and Zendesk
- Experience with traditional overnight/athletic camps or retreat centers (staff or camper)
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range
US Remote: $40,000 USD per year
What We Do
Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps.
We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies.
We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.
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