Support Software Engineer

Posted 17 Days Ago
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Hiring Remotely in Buenos Aires, Ciudad Autónoma de Buenos Aires
Remote
Entry level
Design
The Role
The Support Software Engineer will provide ongoing support for a healthcare company's legacy MDM platform, focusing on operational stability and minor enhancements. Responsibilities include troubleshooting data intake issues, updating platform components for compliance, optimizing data flows, and maintaining non-production environments in collaboration with a global team.
Summary Generated by Built In

Allata is an IT company dedicated to strategy, architecture, and enterprise-level application development with offices in the US, India, and Argentina. We aim to be strategic advisors for our clients, focusing on helping them enhance or scale business opportunities, create efficiencies, automate processes through custom technologies, and find elegant solutions to inefficient problems.


We provide Data Analytics, Advanced Integrations, Product Launch, Experience Design, Support, Cloud, DevOps, Software Development, among other services. Our agile centralized development teams powered by our on-site senior leadership allow us to work with you as a stand-alone group be it integrating into your in-house dev teams or providing external architectural guidance.




This is a support project for a healthcare company to oversee, support and improve their legacy MDM platform. The project is oriented to operational support and minor feature enhancements and additions as requested by the client. It does not include major feature design or implementation.

Role & Responsibilities:

  • Application Support:
  • -Provide ongoing support for the legacy MDM platform (Data Management), focusing on operational stability and minor feature enhancements and related Processes. (data Intake Troubleshooting , automatic Process support, etc )

    - Update platform components to maintain compliance and compatibility with third-party tools and support systems (e.g., TIBCO).

    - Work on optimize data flows within the legacy MDM platform, particularly for the production environment, and ensure adherence to best practices.


  • Lower Environment Maintenance:
  • - Work on the maintenance and support activities for non-production environments, maintaining an active pipeline for Application updates, bug fixes, and enhancements.

    - Collaborate with the India-based team to ensure effective support for alerts and issues, while working with the primary point of escalation in the US time zone.

Hard Skills - Must have:

  • Experience and knowledge in SQL Server, SSIS, Data Intake (xml, Csv, etc ) , General Scripting Knowledge, Visual Studio
  • Experience and knowledge working with integrations between platforms (with API, CSV, XML, etc)
  • Willingness to learn or improve his knowledge in these technologies

Hard Skills - Nice to have/It's a plus:

  • Experience in application support, working with legacy platforms and a distributed team across different time zones
  • Familiarity with MDM platforms, TIBCO, and related technologies, along with experience in SQL, cloud and infrastructure
  • Experience and knowledge in SSIS
  • Experience in tools (SoapUI / Postman)

Soft Skills / Business Specific Skills:

  • Communication and problem-solving skills; ability to collaborate across time zones and work effectively in a fast-paced environment
  • Proven experience in delivering high-quality support, with an emphasis on system compliance and operational support
  • Willingness to learn or improve his knowledge if needed
  • Be Proactive and take initiative

Top Skills

SQL
The Company
HQ: Dallas, Texas
233 Employees
On-site Workplace

What We Do

Allata (pronounced a-ley-ta) is a strategy, architecture and enterprise-level application development company focused on helping clients enhance or scale business opportunities, create efficiencies and automate processes through custom technologies.

We are building a different kind of firm – focused on doing exciting, transformational work for great clients and bringing caring and dedicated people to make our clients goals a reality. Our vision is to build an energized group of talented professionals that can stand strong on their own but work better as a networked team.

We enable business agility at the intersection of people, process, and technology. We provide solutions and expert services to assist businesses to become more nimble, transformative, and disruptive in their respective industries. We define vision, strategy, and value creation models for shaping strategic product designs, managing, and transforming enterprise delivery.

Just as strongly as we care about our clients, we feel that it is important to give back to the community and non-profits that we are passionate about. Every month, Allata donates 2% of our net income to a charitable cause our team believes in.

We live by our mantra:
Family comes first, clients are king, we take great care of our people.

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