Support Services Specialist II A&I

Posted 17 Hours Ago
Be an Early Applicant
Ho Chi Minh City
Hybrid
Junior
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Our mission is to make the world a safer, more secure and sustainable place.
The Role
The Support Services Specialist II is responsible for project management, coordinating inspection schedules between clients and suppliers, managing client invoicing, addressing inspection specifications, and reviewing inspection reports. The role involves communication with clients and inspectors, and resolving complaints efficiently. Additionally, it requires preparing summaries and following up on any inquiries or issues related to inspections.
Summary Generated by Built In

JOB DESCRIPTION

  • Responsible for project management with assigned clients and handle related activities.
  • Coordinate with factories and scheduling team for inspection schedule and confirm the inspection schedule with both clients and supplier or factory.
  • Quote to clients and input the cost in invoicing system. Prepare the monthly bill to client for payment collection.
  • Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue. Translate the inspection criteria and requirement documents for inspection purpose, if necessary. File and update all necessary inspection document per requested in daily basic. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
  • For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
  • Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
  • Prepare weekly/monthly summary as requested by client.
  • Handle client's complaints independently or pass to relevant team to solve the complaint per the procedure.
  • Other tasks assigned by supervisor or manager


QUALIFICATIONS

  • College or above with international trade or English discipline.
  • Excellent English reading and writing skill. Fluent in oral English will be preferred.
  • At least 2 years or above working experience in trading or merchandising field.
  • Independent business correspondence.
  • Good interpersonal skill and communication skill.
  • High Sense of responsibility.
  • Good computer skill, like MS office.


ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

What the Team is Saying

Jacqueline
Min
Karan
Shubhankar
Anthony
Emily
Ebony
Michael
Anusha
The Company
HQ: Chicago, IL
15,000 Employees
Hybrid Workplace
Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

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UL Solutions Teams

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Protecting Consumers Worldwide
About our Teams

UL Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Depending on the role we offer hybrid or remote opportunities.

Typical time on-site: Flexible
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