Company Description
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Job Description
Are you a team player with great communication skills? Вы человек, который любит общаться с клиентами как с друзьями? If you got all the questions and your answer is yes - then read further!
Role background
With their excellent management skills, our Customer Support Team Leads are the glue that holds together the marketplace. They ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Manager you will lead our Customer Support Team Leads in Kazakhstan and inspire the high-quality standard of service that we provide to our customers and partners throughout the country.
What you'll be doing
- Guide and train the Customer Support Team Leads in order to improve the Associates performance and personal development and happiness
- Implement new work procedures and features and allow feedback around these
- Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!
- Work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Qualifications
- Demonstrated ability to lead and develop high-performing teams
- Proven experience in customer support or service management, including leadership roles (minimum 1 year)
- Excellent problem-solving and decision-making abilities
- You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
- You are able to translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPI’s.
- You are fluent in Kazakh, Russian and English.
Additional Information
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.
What We Offer:
🌍 Independent work in a dynamic, international team
💰DoorDash Equity
🩺 Medical Insurance and strengthened sick leaves
💙 Employee Assistance Program - therapy and wellbeing
% Discount on your Wolt orders
🧑🎓 Wolt-wide training programs
🎉 Team budgets
🍊 Fruits and drinks at the office
If this sounds like you, then click below to get the conversation going! :)
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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