Support Engineer

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

3RD SHIFT POSITION 10 PM - 7 AM

JOB SUMMARY:

Support Engineers provide technical assistance to customers remotely, ensuring the smooth operation of hardware. Their ability to troubleshoot and resolve technical issues from a distance, supports efficient customer support and satisfaction. Support Engineers play a crucial role in delivering timely and effective solutions to customers, reducing downtime, and maximizing system performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This is an On-site position at the Austin, TX location

• Performs basic to moderately complex troubleshooting of server hardware

• Support end-users utilizing remote support tools

• Interact with users to address technical issues, responding accurately and in a timely and professional manner

REQUIRED QUALIFICATIONS AND SKILLS:

• 2-4 years of server maintenance, migrations/upgrades, engineering test, debug, tech support, or relevant

• Basic to intermediate understanding of server hardware technologies

• Knowledge of RAID, Motherboards, electronic components

• Knowledge of Ticketing Systems.  Service Desk, ZenDesk Preferred

• Detect, diagnose, research solutions, and resolve computer software / hardware failures

• Possess strong organizational and time-management skills

• Ability to work independently and collaboratively within a team environment

• Able to effectively manage time and prioritize tasks to handle multiple projects simultaneously

• Ability to communicate clearly, professionally, and effectively to variety of audiences

• Ability to maintain a professional and customer-focused demeanor while providing technical support to end-users

• Must be team-oriented with the ability to collaborate with others to bring about a desired outcome

EDUCATION and EXPERIENCE REQUIREMENTS:

• A.A.S or BS Degree is preferred

• IT Certifications (CompTIA, ITCA, ITIL) is a plus

• 2- 4 years of relevant experience is required

• Equivalent education and work experience will be highly considered

PHYSICAL REQUIREMENTS

• Individual will be required to use computer keyboards or other equipment for extended periods of time.

• Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time.

• Specific physical abilities required by the job may include walking, carrying, and lifting up to 25 lbs., with some occasional lifting up to 50lbs

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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