Support Engineer

Who we are

We're a small team that believes providing access to better financial insights and tools improves people’s lives, so we’re taking money matters into our own hands.

Our product is a personal finance management app for iOS and Mac that people actually love using. Copilot takes advantage of machine learning to deliver powerful, hyper-personalized finance data insights to help users effortlessly understand and manage their spending, budgeting, and investing. We also use crowdsourced feedback to continuously improve the experience.

Apple recently named us as a finalist for the 2024 Apple Design Awards, and has named Copilot one of the best finance apps in the App Store. And we're only getting started!

Why should you work with us?

A product people love: Copilot users are extremely engaged with the app and are sharing it with their friends and family.

A team that cares: We’re a bunch of geeks who care about data quality and good coffee. We go the extra mile when it comes to making our users happy (and making an excellent pour-over).

Significant impact: We are currently a small, twenty five-person team with big ambitions. Our team has previous experience at companies like Google and Apple.

Multicultural team: We’re based in NYC 🇺🇸 and in Santiago, Chile 🇨🇱.

Great company culture: You’ll work with a highly collaborative team that’s always learning and ready to help each other out.

The Position

Support is a key area in our Company, and we are proud to have a top-notch in-house Customer Success team who makes our users’ experience flawless. To take our support to an even higher level, we are looking for a Support Engineer who’ll work alongside them and our Engineering team in helping our users.

This is a hybrid position based in Santiago, Chile. You’ll be required to come into our office at least 2 times a week along with the rest of the team. We work from home the rest of the week, but the office is always available in case you want to make use of it more often.

Your Responsibilities

• Be the bridge between our Customer Success team and the Engineering team.
• Troubleshoot user issues that are escalated by our Customer Success team.
• Define and create support tools to help us better understand trends, troubleshoot data problems, and assist our Customer Success team.
• Interact with users to help troubleshoot any engineering or data-related issues they might encounter.
• Communicate constantly with the rest of the Engineering team to learn how everything works and share what users are having problems with.

Required Qualifications

• 3+ years of experience working as a developer or support engineer
• Experience with Javascript and SQL
• Excellent communication skills
• English proficiency; all of our meetings and internal communications are in English
• Based in Santiago, Chile

Desired Qualifications

• Bachelor in Computer Science or equivalent
• Experience with: Google Cloud / Firebase / Firestore, Retool, Mobile apps, one or more modern front-end web frameworks (React, Vue, Angular)

Compensation and Benefits

• Monthly salary of CLP $2.200.000 - $2.700.000 (líquido)
• Equity in the company (Stock options)
• Home Office Setup
• Complementary health insurance (in process)
• Remote work allowance (CLP $50.000/month)
• Wellness allowance (CLP $85.000/month)
• We cover sick days that your health insurance doesn’t pay (usually the first 3 days of a medical leave)
• After 2 years in the company you get 5 extra vacation days, and 5 more after 4 years
• Extra free day for your birthday 🥳 (you can take it any day of the month)
• 4 administrative days per year (non-accumulable)
• Annual company retreats
• Annual week-long rotations between the US and Chile