Support Engineer

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Florianópolis, Santa Catarina
Remote
Mid level
Software
The Role
As a Support Engineer at Oowlish, you will monitor alerting systems, manage incidents, communicate with stakeholders, and engage in technical improvement initiatives while collaborating on software solutions for clients in the US and Europe.
Summary Generated by Built In

Join Our Team


Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.


As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.


We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements:

  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate 
  • 3+ years of software development and/or support experience 
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Strong written communication and documentation skills 
  • Strong leadership and ownership mentality. Ability to work independently 

What You’ll Do:

  • Monitor and manage alerting systems, using DataDog and other tools 
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more 
  • Respond quickly to mitigate system incidents and data issues 
  • Fully document incident timelines 
  • Communicate regularly with stakeholders, as well as Product and Engineering 
  • Track and report on metrics and trends 
  • Identify and act on areas of improvement, in both product and process 
  • Help with technical improvement initiatives


Benefits & Perks:


Home office;

Flexible Hours

Competitive compensation based on experience;

Career plans to allow for extensive growth in the company;

International Projects;

Oowlish English Program (Technical and Conversational);

Oowlish Fitness with Total Pass;

Connecting You (Internet allowance);

Anniversary bonus;

Wedding gift;

Pet adoption incentive;

New baby Oowl bonus;

Back to School bonus;

Streaming Subscription;

PTO Bonus;

Games and Competitions;

Enjoy your national Holidays.


You can also apply here:


Website: https://www.oowlish.com/work-with-us/

LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

Instagram: https://www.instagram.com/oowlishtechnology/


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Top Skills

Jest
Mocha
Nest.Js
Next.Js
Node.js
Postgres
React
Typescript
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The Company
106 Employees
On-site Workplace
Year Founded: 2017

What We Do

We are on a mission to give every company, no matter the size, the opportunity to innovate and help build a better future. Our Services: Dedicated Tech (full/partial) Squads: we create multi-disciplinary, remote (near-shore) Tech Squads that become part of your team. They adapt to your workflows and are trained on Agile methodologies to deliver continuous value. We believe that well-trained remote teams bring clients the opportunity to increase innovation output by accessing a greater / more diverse pool of talent, while reducing the cost of development. On-Demand Software Development: at our core, we are software developers excited about building digital products and solutions using the latest technologies and agile methodologies. We provide end-to-end capabilities to deliver on your technical requests. Product Management, Tech Architecture, Front / Back End Development, Devops & QA Venture Building: we partner with companies to co-launch new digital businesses that leverage core assets of the company (distribution channels, customer base, industry knowledge, proprietary technology, etc). We take the co-created ideas into MLP’s (Most Lovable Product) aiming to find product market fit and scale in the leanest possible way. As startup founders ourselves, we love getting things from 0 to 1. We are End-To-End Innovation Enablers, helping your company unlock it's full innovation potential.

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