Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.
Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.
With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
For more information, visit Envoy.com.
About the Role
As a Support Engineer at Envoy, your core mission is to identify and solve intricate technical challenges that our customers and support teams face. In this role, you will take ownership of technical projects from inception to completion— scoping requirements, allocating resources, and keeping stakeholders informed on progress. You will leverage a deep understanding of Envoy’s products and codebase (especially our Integrations and dev APIs) to troubleshoot issues, streamline processes, and improve tooling for both internal teams and external developers. Half of your focus will be on project-related initiatives, while the other half will center on queue management and real-time customer support. Success in this role means balancing both, driving key projects forward, and serving as a trusted technical resource and partner within Support Engineering.
This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our Austin, Texas Office.
You Will
- Own and drive projects: Independently manage the full project lifecycle, including scoping, requirement gathering, resource allocation, and stakeholder updates.
- Serve as an API expert: Become the primary go-to person for Envoy’s developer APIs—ensuring smooth deployments, writing or updating documentation, and addressing any technical escalations.
- Manage inbound developer support: Triage developer inquiries, debug complex integrations, and escalate issues to Engineering teams when necessary.
- Lead collaboration: Work alongside customers, developers, solutions engineers, and support staff to resolve complex challenges and continuously improve the customer experience.
- Translate technical insights: Communicate complex technical issues in clear, actionable terms for leadership, bridging gaps among customers, developers, and product teams.
- Drive platform stability: Collaborate with Product & Engineering to identify, prioritize, and resolve issues impacting Envoy’s developer platform.
- Suggest data-driven improvements: Use metrics and feedback to propose tooling enhancements and identify underlying problems to be addressed by Engineering and other cross-functional teams.
- Optimize internal tooling: Deploy and refine configurations for platforms like Intercom, Salesforce, Retool, Maestro, and Zapier to improve efficiency and streamline support workflows.
- Assist with major incidents: Provide technical leadership during high-severity P0 incidents, working diligently to minimize disruption and ensure swift recovery.
You Are
- Independent: Comfortable identifying complex issues, planning solutions, and executing tasks with minimal supervision.
- Collaborative: Skilled at working with diverse cross-functional teams, fostering a positive environment for knowledge-sharing.
- Dedicated: Driven to provide high-quality results and committed to improving processes and outcomes.
- Inquisitive: Always digging deeper into customer challenges and product behavior, with a continuous learning mindset.
You Have
- 2-3 years of full-stack software development experience in Java, JavaScript, Python, or TypeScript.
- 3-4 years of API-specific experience with HTTPS requests and Webhooks.
- 5+ years of experience with SQL, including writing complex queries and performing advanced data manipulation.
- 5+ years of general support and customer-facing experience, ideally in a technical or SaaS environment.
- Demonstrated ability to scope and execute projects—from requirements gathering through resource planning, stakeholder communication, and final delivery.
Compensation description
Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in Austin, Texas, our expected cash compensation for this role is $95,370 - $107,000 (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.
If you have any questions related to compensation, please contact Recruiting after you apply.
#LI-Hybrid
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Top Skills
What We Do
Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks, and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.
Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.
With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
For more information, visit Envoy.com.
Gallery
 (1).png)
