Since our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the intrusive ads that threaten our clients' reputation, revenue, and resources. We've integrated with 100+ major US publishers and ad platforms, and our seasoned security team has developed real-time monitoring systems capable of unearthing even the most sophisticated malvertiser methods.
The Role
As a Support Engineer at Confiant, you will serve as a critical link between our technical teams and our customers, ensuring seamless issue resolution and exceptional service delivery. This role involves troubleshooting complex technical problems, providing technical support and guidance to customers and internal stakeholders, and collaborating with internal teams to enhance product functionality and user experience. Success in this role requires a strong technical foundation, problem-solving abilities, and a customer-first mindset to drive satisfaction and long-term success.
Responsibilities
- Serve as a technical resource for all customer-facing teams, and the oracle on all technical matters related to Confiant.
- Serve as the escalation point for the Sales and Support Engineering teams.
- Work closely with the Product team to relay customer feedback and insights from the field
- Sell the Confiant value proposition and story to prospects.
Requirements
- 2+ years of working experience in a Support Engineering or similar role
- Working experience in an ad operations role or other AdTech-related position.
- Knowledge of programmatic ad serving.
- Able to read, understand, and debug JavaScript code.
- Familiarity with DFP (Google Ad Manager) or other major ad servers.
- Hands-on experience debugging Header Bidding technologies, such as Prebid.js.
- Passion for web-based technologies and staying current with industry trends.
- Ability to clearly demonstrate and whiteboard the Confiant product suite.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and attention to detail.
- Strong sense of accountability and transparency in work.
- An investigative mindset and entrepreneurial spirit.
Nice To Have
- Experience with browser and network debugging tools such as Chrome Dev Tools, Charles Proxy, Fiddler, HttpWatch
Benefits
- Fully Remote
- Unlimited Paid Time Off
- Sabbatical
- Stock Option Plan
- Exceptional Health Care Plans (Medical, Dental & Vision)
- FSA & Commuter Benefits
- Employee Sponsored Disability & Life Insurance
- 401(k) Plan with Automatic Employer Contribution
- Enhanced and Extended Family Leave
- Learning & Development Budget
- Yearly Office Supply Stipend
- Free Global Co-Working Membership
Confiant is a fully remote company, committed to fostering an inclusive, dynamic work environment where every voice is heard and every contribution matters. If you're eager to make an impact in cybersecurity, while being part of a world class team, we're your perfect fit. Join us at Confiant and help revolutionize digital ad security and shape the future of a safer digital world.
We strongly encourage women, members of the BIPOC community, members of the LGBTQIA+ community, people with disabilities and people who are neurodivergent to apply.
To learn more about us, please visit www.confiant.com
Top Skills
What We Do
Confiant is the cybersecurity leader in detecting and stopping malvertising attacks and offering control over ad security, quality, & privacy issues that plague the online advertising industry and victimize users. Our unique integrations give us unparalleled visibility into the phishing, malware and scam attacks that target victims via ads.
Why Work With Us
Confiant is a small but mighty, purpose driven team. We care about our employees and believe in wholeheartedly in our company values. We provide and sponsor professional development opportunities and wellness programs.
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