Support Engineer

Posted 6 Hours Ago
Be an Early Applicant
Colombia
Junior
Healthtech
The Role
The Support Engineer will handle production support tasks using Service Now, manage incidents, perform root cause analysis, and develop automation tools. The role requires developing and enhancing applications, troubleshooting issues, and effective communication with users.
Summary Generated by Built In

Job Description:

Primary Skillset:

• SQL Server, SSIS, C# .Net, VB.Net

Good to have skills – Hadoop, Spark, Scala, Azure Databricks & Python.

Principal Accountabilities:

• Production support tasks: Picking up incidents in Service Now ticketing tool, acknowledging, responding with proper updates and determine solution.

• Good Debugging skills to do the RCA and providing permanent fixes.

• Developing Automation tools and Enhancement of existing process/ system/ manual tasks on applications assigned.

• Continue to study and review systems to improve their understanding of them (domain and new technologies).

• Communicating to User with clear details in mail and Service Now for assigned incidents.

• Learn technologies in short time and apply over system appropriately.

Job Skill Requirements:

  • Minimum 2 years of experience with development Or support projects on SQL Server and C#.Net/VB.Net.
  • Ability to migrate legacy system/servers to higher versions.
  • Ability to write and analyze complex SQL procedures and performance tuning.
  • Ability to work on multiple projects/reports concurrently.
  • Strong troubleshooting skills
  • Self-motivated with the ability to make decisions in the absence of detailed instructions.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

Top Skills

C#
SQL
Vb.Net
The Company
Bangalore, Karnataka
61,500 Employees
On-site Workplace
Year Founded: 2016

What We Do

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.

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