Job Profile - Support Engineer I
Overview
BY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Support Engineer will work with a team of technical staff within BY and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of integration components.
Responsibilities
- Provide applications and projects with technical support for MuleESB/DMS 2021, and Platform 2023
- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
- Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
- Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
- Prepare documentation and provide training and mentoring for other team members.
- Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
- Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
- Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
- Follow operational guidelines, process and procedures published by the team
- Ability to support customer requests via phone, web, and email interfaces
- Ability to work flexible hours, alternate shifts and the ability to support 24x7 operation with rotation
- Experience in automating repetitive tasks.
Qualifications
- Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline plus 2 Years of hands-on experience
- Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- Experience in Creating, Configuring and Managing API Gateway.
- Experience in Automating application deployments to Mule.
- Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.
- Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap
- Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
- Experience in enterprise-scale environments in 24x7 operation
- Prior systems administration/application configuration management experience is preferred.
- Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
- Experience is using ARM for monitoring and analysis of the environements
- Experience in working on Windows and Linux Operating System
- Experience with MuleSoft or another enterprise-scale ESB
- Experience troubleshooting/Managing Runtime Servers
- Experience working with Mule Connectors Standard/Custom
- Experience troubleshooting and performance tuning of integration components.
- Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc
- SaaS/Cloud/Azure experience a plus
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
The Anglian Water's @one Alliance is a partnership consisting of 8 companies, who each provide specialised knowledge allowing the @one Alliance to deliver complex delivery projects in the most efficient way, reducing the cost to Anglian Water’s customers.
Within @one Alliance we’ve currently embarked on a huge programme of work costing a massive £1.2 billion. We’ve entered year 5 of our current 5-year Asset Management Period (AMP7) meaning we’re full steam ahead in delivering around 50% of Anglian Water’s capital delivery projects.
Our partners are Anglian Water Asset Delivery, Balfour Beatty, Barhale, Binnies, Mott MacDonald Bentley (MMB), SWECO, SKANSKA and MWH Treatment. Employees in the @one Alliance are employed across all our partner companies and work together to deliver complex programmes of work.
The @one Alliance is currently working on over 700 projects all designed to improve and expand the Anglian Water network to better serve existing customers and help ensure supply for future customers as well.
As we move into AMP (Asset Management Period 8) in 2025, our work is set to increase from a £1.2 to an approximate £2.6 billion programme of works….so there has never been a better time to join us on our journey!
Take a look at our jobs page to see the options available to you
