Job Description
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!
We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.
Please note that this is an on-site position for candidates based in Thessaloniki. :)
If the points below sound exciting, we look forward to hearing from you!
Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.
Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
Attitude: Take ownership beyond the obvious.
What you'll be doing
- Handling our 24/7 customer, venue partner and courier partner support together with the team.
- Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
- Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
- Developing our customer, venue partner and courier partner support together with the team.
Qualifications
- It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
- You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
- You are a fast learner and attentive to both small details and the bigger picture.
- Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
- You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- Fluency in Greek and ability to work in English is required.
Additional Information
If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!
We will be reviewing applications on an on-going basis, so send through your application ASAP :)
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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