WELCOME TO THE WORLD OF FIONEERS
At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today’s world and will be the leading foundation for our client’s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.
As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction and change management standardisation in accordance with compliance requirements.
You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.
Your Responsibilities
- Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes.
- Evaluate risks, impact and estimation for change requests and other customers’ requests.
- Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer
- Ensure continuous improvement and development through defining service enhancements and improvement roadmap.
- Establish the trusted advisor role at customer and ensure customer satisfaction.
- Anticipate customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.
- Strong experience in architectural role with focus on identifying innovation potential with customers.
- Strong experience in the financial services environment as an enterprise solution architect
- Experienced in application value discussion and identifying innovation potential.
- Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency.
- Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.
- Previous experience in working with business stakeholders as technical expert.
- Experience planning and coordinating technology resources balanced against operational needs.
- Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment.
SKILLS
- Thought Leadership-Ability to guide, inspire innovation, motivates others, shares knowledge and drives an agreed goal based on their expertise and industry perspective.
- Innovative Thinker- Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues.
- Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
- Industry Knowledge- Expertise knowledge in business processes, ideally in financial services
- Team player-Ability to build strong relationship with follow team members.
- Solution Architecture-Expertise as solution architect and trusted customer advisor
You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.
At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.
We offer pension plans and life insurance for financial security. Our health and wellbeing benefits include private medical insurance, wellness cover, and an employee assistance program. Additionally, our mobility benefits vary based on seniority level and include company car benefits and transportation assistance. Furthermore, we provide additional perks such as celebration rewards, a jubilee program, and a meal program.
Top Skills
What We Do
SAP Fioneer builds software and platforms that enable banks, insurance companies, and challengers to run, transform and grow – cost-efficiently and at scale and speed.
Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.
As a global business with over 1,000 employees in 22 offices, and over 1,200 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
