Support and Software Consultant with French or German

About Us:

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence. 

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. 

As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat or via email. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Beyond problem-solving, your responsibilities will extend to consulting with, installing, and training our new hotel customers.

We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don’t worry - we'll equip you with the necessary technical knowledge.

If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do:

• Provide technical support in one of our many products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.

• Take ownership of customer inquiries, making decisions independently and assuming responsibility.

• Communicate articulately and maintain a friendly tone, even in high-pressure situations.

• Uphold a customer-centric approach, consistently striving to deliver exceptional service.

• Foster effective communication and collaboration within the team.

• Willingness to travel from time to time, if needed.

• Be flexible with your schedule, including availability for shifts and weekends, as hotels operate 24/7.

Who you are:

• You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and hotel experience.

• Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers.

• Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.

• Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.

• Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.

• Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards.

• Collaborate effectively within a team environment, projecting self-confidence and a professional demeanor when interacting with customers and business partners.

Minimum qualifications:

• A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent.

• At least one year of professional experience in front office / reservations.

• Excellent spoken and written French and English language. German is also a distinct advantage.

(Note: The first 4-6 months are in-office for training and side-by-side learning. Thereafter, some degree of home office work will be possible based on how quickly you become proficient.)

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.